Cedron Spaulding
Winston Salem,NC
Summary
Seeking a position utilizing solid background in banking, office supervision, database management, product knowledge, and customer service.
Customer-focused professional background in client service roles. Demonstrated experience managing diverse client portfolios, delivering personalized solutions, and strengthening customer relationships. Strengths include communication skills, problem-solving capabilities, and adaptability in fast-paced environments.
Previous contributions resulted in improved client satisfaction rates and retention.
Overview
18
18
years of professional experience
Work History
Client Service Officer IV, Assistant Vice President
Wells Fargo Bank
Winston-Salem, NC
01.2018 - Current
- Conducted research on international and domestic wire transfers, ACH payments, and Real-Time Payments
- Provided aid in resolving advanced research problems alongside supervisory team.
- Maintained client engagement to confirm satisfaction with products and services
- Ensured high-quality support through quick and effective inquiry resolution
- Trained new staff in relevant processes and procedures.
- Contributed to developing strategies for forthcoming objectives
- Identified opportunities for process improvements, implementing changes when required.
Client Service Officer III
Wells Fargo Bank
Winston-Salem, NC
01.2012 - 01.2018
- Delivered expert assistance on bank treasury products
- Finalized Wells Fargo Certified Treasury Coach Program
Customer Service Advocate
Wachovia Bank
Winston-Salem, NC
01.2007 - 01.2012
- Provided customer support to high value, sensitive customers on a wide variety of bank treasury products.
Education
Bachelor of Arts - Political Science
North Carolina A&T State University
Skills
- Financial Acumen
- Telephone skills
- Client Needs Assessment
- Client Retention Strategies
- Compliance understanding
- Client onboarding
- Clear communication skills
- Patience
- Call Documentation
- Customer Service
- Problem-solving aptitude
- Product Recommendations
- Call center experience
- Information Gathering
Timeline
Client Service Officer IV, Assistant Vice President
Wells Fargo Bank
01.2018 - Current
Client Service Officer III
Wells Fargo Bank
01.2012 - 01.2018
Customer Service Advocate
Wachovia Bank
01.2007 - 01.2012
Bachelor of Arts - Political Science
North Carolina A&T State University
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