Erlene Hanley Washington
Towson
Summary
Accomplished Senior Vice President with experience in strategic planning, team leadership, and operational management. Strengths include crisis management, revenue growth strategies, and fostering strong relationships with stakeholders. Previous roles have resulted in improved organizational efficiencies, increased profitability, and high-performing teams.
Overview
33
33
years of professional experience
Work History
Sr. Vice President -GBMC Health System and Chief Operating Officer- GBMC-Health Partners
Greater Baltimore Medical Center Health System
Towson
01.2019 - Current
- Company Overview: GBMC Health Partners is a large and complex multi-specialty physician group with over 300 providers and is part of a multifaceted Baldrige Award winning Health system that includes a 257-bed hospital, and a state recognized Hospice. GBMC Health Partners’ annual operating budget is $135 million with approximately 80,000 covered patient lives.
- Executive Team member with responsibility for planning, organizing, and directing all aspects of business and operations.
- Operational and business planning, while managing 37 multi-specialty practice sites.
- Staffing mix management, space and capital planning are addressed including oversight of Population Health and health equity in underserved communities.
- This business model targets smart growth as measured by covered lives and improvement models using four aims that address Better Health, Better Care, Least Waste and More Joy for staff.
- For Better Health, manage and use advanced primary care models to address patient care.
- Work with care teams to improve health outcomes, close gaps in care, while working with payors to earn fee for service as well as value-based incentives.
- Various reports and dashboards are reviewed and analyzed monthly to drive results.
- Clinical, operational, and financial policies are formulated to ensure direction and standard work.
- Notable results include: Multiyear improvement in health outcomes addressing chronic disease such diabetes and hypertension exceeding state averages year over year.
- Opened and staffed an Ambulatory Testing Center from 2020-2021 to perform COVID testing during the Pandemic.
- Awarded $5 million in multi-year health equity grants for work in underserved Baltimore city neighborhoods.
- Grants address health inequity targeting improved outcomes for diabetes, hypertension and weight disorders as well as social drivers of health such as food and housing insecurities and transportation needs.
- Cost of care savings earned over the last 2-year period equates to over $10 million in avoidance of emergency department visits and hospital admissions.
- Named Maryland’s top 100 Women for work in Population Health and Health Equity in 2024.
- Also named one of 60 Visionary Women for GBMC in 2025.
- GBMC Health Partners is a large and complex multi-specialty physician group with over 300 providers and is part of a multifaceted Baldrige Award winning Health system that includes a 257-bed hospital, and a state recognized Hospice. GBMC Health Partners’ annual operating budget is $135 million with approximately 80,000 covered patient lives.
Senior Vice President of Finance and Accounting
Crystal Run Healthcare, LLP
Middletown
01.2013 - 01.2019
- Company Overview: Crystal Run is a large and complex multi-specialty physician group with over 400 providers with targeted growth each year. The practice includes an Ambulatory Surgical Center, Management Services Organization, Health Insurance Group, Risk Retention Group and Accountable Care Organization (ACO) and has over 23 practice locations across mid-Hudson Valley, lower Catskill region, New York City and Rockland.
- Executive Team member with responsibility for planning, organizing and directing all aspects of the business and financial operations including long range strategic planning and capital funding.
- As Senior Vice President of Finance and Accounting, oversight includes: Strategic and business planning, which requires continual review and revision of a comprehensive business model that targets rapid growth through the number of providers and clinical sites.
- The plan is multi-faceted, accounting for changes in how revenue and expenses are generated.
- The transition includes revenue moving from Fee for Service to value-based revenue through the ACO, Health Insurance group and Management Services Organization.
- The financing of multi-million, multi-year growth deals by leveraging corporate finance tools and relationship with national and community banks as well as private investors and vendors.
- Working with the Executive team to identify key opportunities for strategic growth and acquisition as well as participate with the Strategic Planning and Finance Committee to analyze all proposals, prepare proforma financial statements and business models and facilitate the development of business plans instrumental to rapid growth of the organization over the next 5 years.
- Formulating policies that strengthen the financial viability of the organization, as well as internal controls which enhance the effective management of Crystal Run Healthcare.
- Developing effective business relationships through integration of small and large physician practices by performing financial feasibility studies that lead to a profitable bottom line and compensation plans that align with the market.
- Leading the development and implementation of a value-based physician compensation plan that is flexible to align with traditional productivity plan as well as cost, HCC coding, value, and patient satisfaction.
- Acting as an advisor and educator to providers to help facilitate the understanding of relevant data enabling them to meet financial goals for both them and the organization.
- Directing and participating in the preparation of financial reports, Executive and Member summaries.
- Providing oversight and coordination of all functions of finance and instrumental in the selection of new financial systems that is scalable to the growth of the company.
- Implementations include the HR system (Ultipro) and the General Ledger System (Workday).
- Crystal Run is a large and complex multi-specialty physician group with over 400 providers with targeted growth each year. The practice includes an Ambulatory Surgical Center, Management Services Organization, Health Insurance Group, Risk Retention Group and Accountable Care Organization (ACO) and has over 23 practice locations across mid-Hudson Valley, lower Catskill region, New York City and Rockland.
Chief Financial officer /VP of Finance and Affiliated Practices
Southern New Hampshire Health System
Nashua
01.2006 - 01.2013
- Company Overview: FMP is one of the largest and fastest growing multi-specialty physician group practices in New Hampshire with an annual budget of $85 million and sustained growth of 13% each year.
- Health System Senior Management Team member with responsibility for financial and operational oversight of Foundation Medical Partners (FMP).
- Created 'smart growth' strategic plans and participated in discussion forums designed to respond to increased demand for clinical services in the greater Nashua area.
- Developed system wide financial and operational business plans for new and ongoing programs, including primary care, medical and surgical specialties.
- These plans support growth as well as encourage the private practice model, which attracts and maintains entrepreneurial providers.
- Assisted in recruitment and in the retention of a provider base of over 200 providers, increasing the practice base from 42 practices to over 57 practices within a six-year period.
- Directed and managed physician revenue cycle of over $121 million. Key performance measures consistently surpass industry benchmarks.
- Served as the liaison between Foundation Medical Partners and the Medical Center to negotiate development and capital budgets, while overseeing an operating budget of $85 million.
- Led monthly provider focus group discussions and served as a change agent for providers who cultivate new and innovative ideas.
- Actively managed change by engaging in health system and provider-based solutions and discussions around health care reform, accountable care organizations and medical home.
- Strengthened provider-based commitment to current and new compensation models, and the adoption of the Electronic Medical Record.
- Developed and maintained flexible compensation plans supporting the private practice model, with adaptability to changes in technology and reimbursement.
- Developed an automated monthly provider compensation tool and dashboard.
- Instrumental in developing and growing a community based clinical trials program with operating margins of over 30%.
- Maintained financial and provider stability and satisfaction during the implementation and roll-out of Electronic Medical Records to 42 practices and 185 providers.
- Achieved operational efficiencies and financial savings through centralization and consolidation of various vendors, clinical processes and billing practices.
- Served on various committees including Contracting, Audit, Corporate Integrity Compliance, Purchasing Coalition and Clinical Trials, as well as the Foundation Medical Partners Board of Governors.
- FMP is one of the largest and fastest growing multi-specialty physician group practices in New Hampshire with an annual budget of $85 million and sustained growth of 13% each year.
Executive Director-Faculty Practice Foundation
BOSTON MEDICAL CENTER
Boston
01.2001 - 01.2006
- Company Overview: Plans consist of 600+ physicians with an annual budget of $185 million.
- Executive team member with primary responsibility for the financial and clinical oversight, and management of 22 Faculty Practice Plans on behalf of the Boston Medical Center.
- Developed financial and operational business plans to achieve favorable operational results both for the hospital and physician practices.
- Recruited Clinical Departmental Chairs and other physician leadership.
- Reorganized 11 clinical departments through the recruitment of 12 clinical department Chairs over a period of five years.
- Served as the lead liaison between the Faculty Practice Plans and the hospital.
- Negotiated an annual budget of up to $72 million each year to finance the clinical operations of physician practices.
- Achieved operational efficiencies through centralization and consolidation of various processes.
- Converted 7 physician private practice models to hospital clinic models that have resulted in an additional $2.5 million dollars to the hospital’s bottom line.
- Consolidated financial operations through the reduction of 14 billing companies to 5 billing companies within a two-year period.
- Resulted in an additional $1.0 million increase to the bottom line by improving billing and reporting.
- Consolidated the accounting function of 10 practices.
- Continuously improved hospital and physician charge capture, authorizations, and registration to allow for accurate, complete, and timely billing.
- Improved days in accounts receivable by 60 days using denial management and increased timeliness of write-offs.
- Continuously improved outpatient design through reorganizing workflow, scheduling, registration, telephone access and billing.
- Implemented a free care reimbursement model that enabled physicians within the Faculty Practice Plan to be paid for free care patients seen.
- Plans consist of 600+ physicians with an annual budget of $185 million.
Manager of Accounting
PARTNERS HEALTHCARE SYSTEMS (PHS)
Boston
01.1996 - 01.1999
- Oversaw and Managed Financial Accounting and Reporting for Partners Community HealthCare, Inc. (PCHI).
- Prepared and reviewed monthly consolidated financial statements utilizing complex financial accounting and tax principles such as accounting for capitation, risk reserves and joint ventures.
- Coordinated successful annual external and internal audits.
- Presented monthly financial results to senior management and physician groups.
- Implemented a multi-million-dollar general ledger system and developed financial and strategic management reports.
- Awarded Partners in Excellence Award in 1997.
Senior Accountant
COOPERS AND LYBRAND
Boston
01.1993 - 01.1996
- Prepared audited financial statements for regulatory and financial review.
- Utilized accounting, tax principles and auditing procedures to review and identify issues relevant to healthcare and insurance clients.
- Supervised and directed various audit engagements.
- Successfully completed Certified Public Accountant designation.
Education
Graduate of Emerging Leaders Program -
UNIVERSITY OF MASSACHUSETTS
Boston, MAMaster of Science - Accountancy
BENTLEY COLLEGE
Waltham, MABachelor of Arts - Psychology with a concentration in Mathematics
WELLESLEY COLLEGE
Wellesley, MASkills
- Population health management
- Financial analysis
- Operational oversight
- Strategic planning
- Compensation models
- Business development
- Effective communication
- Team leadership
- Relationship building
- Data-driven decision making
- Financial acumen
- Budget preparation
- Strategic goals
- Staff development
- Operational excellence
- Strategic leadership
- Process improvements
- Financial management
- Innovation management
- Recruiting and hiring
- Financial reporting
- Corporate presentations
- Staff management
- Report preparation
- Business planning
Recent Accomplishments
- 01/01/24, Named Maryland’s top 100 Women for work in Population Health in underserved community and Health Equity
- 01/01/25, Awarded CRISP Patty Brown Innovation Award
- 01/01/25, Named one of 60 Visionary Women for GBMC
Affiliates
- Leadership Orange, Montgomery, NY, 06/01/14
- Marguerite’s Place, Nashua, NH, 01/01/06
Timeline
Sr. Vice President -GBMC Health System and Chief Operating Officer- GBMC-Health Partners
Greater Baltimore Medical Center Health System
01.2019 - Current
Senior Vice President of Finance and Accounting
Crystal Run Healthcare, LLP
01.2013 - 01.2019
Chief Financial officer /VP of Finance and Affiliated Practices
Southern New Hampshire Health System
01.2006 - 01.2013
Executive Director-Faculty Practice Foundation
BOSTON MEDICAL CENTER
01.2001 - 01.2006
Manager of Accounting
PARTNERS HEALTHCARE SYSTEMS (PHS)
01.1996 - 01.1999
Senior Accountant
COOPERS AND LYBRAND
01.1993 - 01.1996
Graduate of Emerging Leaders Program -
UNIVERSITY OF MASSACHUSETTS
Master of Science - Accountancy
BENTLEY COLLEGE
Bachelor of Arts - Psychology with a concentration in Mathematics
WELLESLEY COLLEGE