Megan Williams
Toledo,OH
Summary
Innovative healthcare executive with over 15 years of leadership experience in advancing complex care and health equity within safety-net systems. Developed impactful care models that enhance clinical outcomes and reduce costs. Led enterprise initiatives and secured multimillion-dollar funding while aligning operational strategies with reimbursement models. Expertise in value-based care and interdisciplinary program development fosters effective cross-sector collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Complex Care, Community Health Workers, Social Drivers of Health (SDOH)
Regional One Health
Memphis, TN
02.2018 - Current
- Led strategic planning and implementation of program design with internal and external stakeholders to enhance service delivery.
- Lead and manage multi-disciplinary teams including clinical staff, social workers, community health workers, and data analytics.
- Oversaw program operations, data analytics, grant management, and budget management to ensure program effectiveness and compliance.
- Developed an ecosystem for over 1200 high cost, high needs patients. Led to 32% reduction in ER visits, 51% reduction in inpatient admissions, 62% reduction in Acute LOS and a cost savings of $27 million in total cost of care.
- Founded and scaled a nationally recognized Community Health Worker program achieving NCQA accreditation.
- Led a mandatory CMS bundle payment model, population based financial risk.
- Secured $5M in grant and philanthropic funding supporting strategic program expansion
- Created a multi-million dollar women’s health initiative in partnership with Medicaid Managed Care Organizations
- Supervised Nurse Care Managers, social workers, data analysts, supervisors, and the grant manager at the director level.
- Spearheaded partnerships with local organizations and community groups to address food insecurity, housing stability, and transportation access, impacting over 1,000 patients.
- Complex Care Program featured on BBC Story Works and International Council of Nursing America’s Caring with Courage 2022.
- Developed COVID-19 hospital visitation policy and established hospital employee and patient testing clinic.
Complex Care/Community Programs Clinical Nurse Leader
Trinity Health Grand Rapids
Grand Rapids, MI
08.2008 - 02.2018
- Centralized interventions for highest risk patients, achieving efficiency and driving rapid population health improvements across care continuum.
- Served as change agent to translate and integrate evidence into practice, designing and evaluating care to enhance patient outcomes.
- Provides leadership towards clinical, financial and quality goals while engaging staff and physicians.
- Led horizontal leadership and accountability for management of care through effective communication and lateral integration.
Heart and Vascular Clinical Nurse Leader
Trinity Health Grand Rapids
Grand Rapids, MI
03.2011 - 03.2015
- Championed improvements in care delivery and process flow for Neurointerventional program, enhancing patient outcomes.
- Instrumental in onboarding a new vascular surgery hybrid program with OR and Interventional Radiology.
- Coordinated planning and implementation of $10 million renovation project for Heart and Vascular Center.
- Designed staff education, physician order set development, and standard ED/IR processes.
- Led supply reconciliation, developed staff education, and created order sets and central scheduling processes.
- Innovative teaching to work with centralized scheduling in decreasing number of scheduling defects from 70 per month down to 20.
- Implemented standardized education for schedulers as well as master procedure standards and competencies.
- Led a team to enhance operational processes at local dialysis centers.
ICU Floor Nurse
Trinity Health Grand Rapids
Grand Rapids, MI
06.2008 - 03.2011
Education
Doctor of Nursing Practice - Transformative Leadership
Rush University
Chicago, IL08.2026
Master of Science - Clinical Nurse Leader
University of Toledo
Toledo, OH08.2008
Bachelor of Business Administration -
University of Toledo
Toledo, OH08.2002
Skills
- Population health management
- Value based care
- Patient advocacy
- Program management
- Team leadership
- Data analysis
- Community engagement
- Evidence-based practice
Certification
- Ohio Registered Nurse License, RN.342342, 07/14/08, 10/31/25
- Clinical Nurse Leader Certified, 10810022, 02/01/11, 10/31/26
Awards
- Memphis Business Magazine’s Innovation Award, 2024
- Memphis Business Journal Healthcare Hero Award, 2020
- Americas Essentual Hospitals Gage Award: Population Health Honorable Mention, 2019
- AACN Clninical Nurse Leader Vanguard Honorable mention, 2019
Publications
Caring with Courage: reveal the power of care and dedication in the inspiring work of nurses, BBC, 2022, https://www.bbc.com/storyworks/specials/caring-with-courage/
Community Service
Committee Member, Amy Stoner for Juvenile Court Judge Campaign, Toledo, OH, 2024 - Current
Board member beach house, emergency shelter, Leading Families Home program Toledo, Ohio, 2023
Presentations Speeches
- One Health: Building a New Ecosystem of Care, Vizient National Conference, Las Vegas, NV, 2022
- Collaborating with Hospital Systems to Manage Complex Care Patients, Mental Health Corporations of America National Conference, Memphis, TN, 2021
Appointments And Positions
- American Association of Colleges of Nursing (AACN), Commission on Nurse Certification (CNC) Board Member, 2020, Current
- AACN CNC, Board Vice President, 2023, Current
- Baptist health sciences, university population health advisory team, 2019, Current
- University of Tennessee College of nursing community advisory board, 2024, Current
Timeline
Director of Complex Care, Community Health Workers, Social Drivers of Health (SDOH)
Regional One Health
02.2018 - Current
Heart and Vascular Clinical Nurse Leader
Trinity Health Grand Rapids
03.2011 - 03.2015
Complex Care/Community Programs Clinical Nurse Leader
Trinity Health Grand Rapids
08.2008 - 02.2018
ICU Floor Nurse
Trinity Health Grand Rapids
06.2008 - 03.2011
Doctor of Nursing Practice - Transformative Leadership
Rush University
Master of Science - Clinical Nurse Leader
University of Toledo
Bachelor of Business Administration -
University of Toledo