Cee-Eshia Murray
Newark
Summary
Dynamic and results-driven professional with extensive experience in team management and operations in my restaurant management career . Proven track record in enhancing customer satisfaction and streamlining inventory control. Adept at fostering a positive atmosphere and implementing feedback-driven improvements to elevate service quality. Skilled in POS system operation and committed to exceptional guest experiences.
Diligent restaurant manager with solid background in managing daily restaurant operations. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in team leadership and conflict resolution.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Manager
Wonder
06.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Restaurant Manager
Chopt Salad
04.2019 - 06.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Administrative Assistant/Staff Coordinator
Ymca Of Paterson
07.2015 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Certificate - Medical Billing And Coding
CDE Career Institute
Paterson, NJ06-2020
Certificate - Certified Home Health Aide
Branford Institute
Paterson, NJ09-2019
High School Diploma -
International Highschool
Paterson, NJ06-2015
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Adaptable
- Operations management
Timeline
Assistant Restaurant Manager
Wonder
06.2024 - Current
Restaurant Manager
Chopt Salad
04.2019 - 06.2024
Administrative Assistant/Staff Coordinator
Ymca Of Paterson
07.2015 - 03.2019
Certificate - Medical Billing And Coding
CDE Career Institute
Certificate - Certified Home Health Aide
Branford Institute
High School Diploma -
International Highschool
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