Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Christian Martinez

Dallas,TX

Summary

Encouraging leader and analytical problem-solver adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Inflight Learning Instructor, Instructor on Duty

Southwest Airlines
04.2022 - Current
  • Co-developed curricula, instructions, documentation and written tests for Inflight Initial Training.
  • Researched, designed and implemented internal SharePoint site for data extraction, analysis, retrieval and indexing.
  • Assisted in leading and training over 5,500 flight attendant new hires in emergency safety and security procedures and enforced participation in exercises focused on developing key skills, while having to uphold standards.
  • Coached, mentored and supported onboarding and experienced inflight instructors on effective teaching techniques, classroom management strategies and behavior modification.
  • Assisted on the Instructor Advisory Team (6-month temp) by providing individualized support and targeted feedback to enhance teaching effectiveness.

Flight Attendant Instructor

Southwest Airlines
08.2021 - 04.2022
  • Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Observed and evaluated students' training to determine progress, provide feedback and make suggestions for improvement.

Flight Attendant

Southwest Airlines
09.2019 - 08.2021
  • Operated in compliance with all airline and Federal Aviation Regulations for complete compliance with safety and security procedures.
  • Attended annual recurrent training in conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.

Civil Affairs Specialist/Logistician

U.S. Army Reserves
10.2011 - 10.2019
  • Trained and operated with personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
  • Engaged in gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.
  • Worked in coalition with foreign and domestic military forces in emergency situation preparedness and in tactical planning, equipment maintenance, medical and weapon use.

Machine Learning Data Associate

Amazon, Inc. - Alexa
08.2018 - 08.2019
  • Researched, organized and wrote high level editorials for Amazon's Alexa artificial intelligence in the areas of: Business, Politics, Education, Sports and Arts & Entertainment.
  • Led cross-functional teams to analyze, solve, and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Spearheaded customer education initiatives, facilitating cross-functional team and executing initiatives, usability testing and product enhancement allowing over 1.2 million continued customer engagements per week.

Customer Service and Ramp Agent

United Ground Express
08.2016 - 08.2018
  • Cross-utilized agent, to include checking-in, rebooking and boarding whom managed all systems and situations affecting flights while preserving passenger comfort, safety and well-being.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Safely loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management with utilization of BOLT.

Education

Bachelor of Arts - Global & International Studies

University Of California Santa Barbara
Santa Barbara, CA

Associate of Arts - Liberal Arts

Santa Barbara City College
Santa Barbara, CA

Skills

  • Complex Problem-Solving
  • Data Collection
  • Audit Documentation
  • Strategy Execution
  • Improvement Plans
  • Solution Implementation
  • Project tracking
  • Process and Procedure Refinement
  • Training and Development
  • Data and Analytics

Certification

  • Google Project Management Certificate - In progress - June 2024 (estimated)
  • Content Author Training, Southwest Airlines - April 2023
  • Writing the Southwest Way, Southwest Airlines - January 2023
  • Instructor Essentials, Southwest Airlines - June 2022
  • Certified IF IT FA Training Instructor, Southwest Airlines - August 2021


Awards

  • Heart of Learning Award Recipient, Southwest Airlines University - July 2023
  • Southwest Star Award Recipient, Southwest Airlines, Inflight - July 2021

Timeline

Inflight Learning Instructor, Instructor on Duty

Southwest Airlines
04.2022 - Current

Flight Attendant Instructor

Southwest Airlines
08.2021 - 04.2022

Flight Attendant

Southwest Airlines
09.2019 - 08.2021

Machine Learning Data Associate

Amazon, Inc. - Alexa
08.2018 - 08.2019

Customer Service and Ramp Agent

United Ground Express
08.2016 - 08.2018

Civil Affairs Specialist/Logistician

U.S. Army Reserves
10.2011 - 10.2019

Bachelor of Arts - Global & International Studies

University Of California Santa Barbara

Associate of Arts - Liberal Arts

Santa Barbara City College

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Christian Martinez