SPARKLE SINGH
Fremont,CA
Summary
Over 6+ professional years’ experience in Customer service/ Data entry as handling high-pressure fast paced professional environment. Proactive to efficiency by utilizing my strong Data Entry as well as customer service as ability to input data accurately and organized customer input. Experience working in a Lab as a Specialist used Spectroscopy and observed and recorded wavelength and exposure data Data interpretation skills Time Management knowledge Attention to Detail Independently motivated team player Strong Problem Solver Customer service-oriented
Overview
8
8
years of professional experience
Work History
Lab Technician
Air Liquide
Fremont, CA
12.2021 - Current
- Follow established SOPs
- Sample login, tracking, and returns using a LIMS system
- Titration, FTIR and UV-VIS analysis for samples
- Sample transfers between different laboratories
- Sample bottle preparation and inventory management
- Sample bottle kit preparation for clients
- Sample preparation for elemental analysis
- Routine analysis using various methods
- Enter test results into LIMS in a timely and accurate manner
- Acidic waste neutralization
- Sample waste consolidation and disposal
- Responsible for the documentation of quality control standards and analytical results
- Responsible for compliance with 5S
- Meet and exceed all company safety procedures and standards
Lab Specialist
Google
Mountain View, Ca
11.2020 - 04.2021
- Developed ~100 datasets daily of plastic material molecular makeup through quantitative data collection using 4 modes of spectroscopy (NIR, FTIR, SWIR, MIR)
- Analyzed over 200 outliers in our datasets to understand contamination source for each spectrum
- Managed inbound material and created inventory of every item by logging and creating barcode
- Followed and implemented SOPs to increase processing efficiency of material
- Created and maintained workflow among the technicians to optimize the number of datasets and materials processed daily
- Labeled the plastic samples before the IR scan to log each sample
- Inspected lab equipment daily for safety and logged any irregularities in the functioning of the equipment
- Maintained a clean and organized Lab by disinfecting all Lab surfaces twice a day
- Helped the management with receiving and sending heavy Lab Equipment and samples
- Routinely inspected the Lab for hazardous waste included but not limited to Isopropyl wipes used to decontaminate plastic samples
Data Entry Specialist II
Intuit
Mountain View, California
01.2020 - 05.2020
- Reviewed and extracted documents such as W2, receipts, 1098T, 1098-E, W2-DUP, invoices
- Well versed with Google spreadsheet
- Familiar with Pivot Tables technique used to summarize averages and other statistics
- Well versed with Google Docs
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Executed data verification to detect errors.
Sales Admin
Abaxis Inc
Union City, CA
01.2018 - 01.2020
- Enter and process Purchase Orders
- Provide Administrative Support
- Word Processing (120 WPM)
- Account Records Management
- Document Storage and Cloud-Based Systems
- CRM Platforms
- Spreadsheet and Database Programs
- Invoicing and Inventory Systems
- Provide tracking information and PODs to distributors
- Process large orders and provide Sales orders acknowledgements to Distribution Representatives and managers
- Processed orders in EDI sales including Dropship as well as large distributor orders
- Resolved data-management issues that helped elevate Net Promoter Score (NPS) from 89% to 95%
- Improved the timeliness and accuracy of data entry processes, reversing longstanding issues of delayed chargebacks and erroneous invoicing
- Reviewed work orders and accurately input data into company database
- Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays
- Processed orders in Epicor software
- Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow.
Assistant Manager
Chevron Inc
Milpitas, CA
06.2014 - 07.2015
- Developed, implemented, and monitored programs to maximize customer satisfaction and manage onsite customer service representatives
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Provided detailed monthly departmental reports and updates to senior management
- Provided a high level of product and leadership support to representatives and clients
- Effectively communicated with team members to maintain clearly defined expectations
- Resolved customer questions, issues and complaints
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department
- Assisted team members in accurately enter orders into the system
- Generated and distributed daily reports and order acknowledgments to appropriate personnel
- Processed Timecards and Payments for the employees of the store
Device Manufacturing Technician
Western Digital
Fremont, CA
05.2013 - 09.2013
- Successfully manufactured and systematically inspected wafers used for hard disk drives
- Kept a clean workplace environment including the workstation and the surrounding area
- Provided detailed monthly departmental reports and updates to senior management
- Enter and track customer orders accurately and update them accordingly
- Processed payroll for the
Customer Service Representative
Chevron Inc
Menlo Park, CA
03.2010 - 07.2013
- Processed an average of 90 transactions each day in a timely manner
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Communicated store policy violations to the leadership team in a timely manner
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management
- Informed customers about all product lines and services offered by the company
- Processed all sales transactions accurately and in a timely manner.
Education
Associate of Science - Biology
De Anza College
High School Diploma - Biology
Irvington High School
Skills
- Microsoft Office Proficiency
- Excellent communication skills
- Quick learn new concept
- Proficient in Excel
- Proficient in CRM
- Efficient Data Entry
- Data Compilation
- Data Input
- Records Retention
- Discrepancy Resolution
- Spreadsheet Management
- Data Review
Timeline
Lab Technician
Air Liquide
12.2021 - Current
Lab Specialist
Google
11.2020 - 04.2021
Data Entry Specialist II
Intuit
01.2020 - 05.2020
Sales Admin
Abaxis Inc
01.2018 - 01.2020
Assistant Manager
Chevron Inc
06.2014 - 07.2015
Device Manufacturing Technician
Western Digital
05.2013 - 09.2013
Customer Service Representative
Chevron Inc
03.2010 - 07.2013
Associate of Science - Biology
De Anza College
High School Diploma - Biology
Irvington High School