Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Courtney Jackson

Louisville,KY

Summary

Results-driven pharmacy technician with extensive experience in technical support. Proven ability to troubleshoot issues and enhance operational efficiency. Committed to delivering high-quality results and improving customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Compounding Pharmacy Technician II

Chewy
Louisville, Kentucky
12.2024 - Current
  • Streamline and optimize medication compounding processes while ensuring strict compliance with USP standards.
  • Maintain precise documentation, labeling, and lot tracking to support quality assurance.
  • Collaborate with pharmacists and fellow technicians to meet production timelines in a high-volume, accuracy-driven environment.

Tier 2 Technical Support Representative

Verifone
Clearwater, Florida
10.2017 - 09.2021
  • Resolved advanced software and hardware escalations for point-of-sale solutions, exceeding performance metrics for ticket closure.
  • Authored technical knowledge base articles to enhance internal documentation and self-service resources.
  • Collaborated with engineering teams to tackle recurring issues and improve product performance.

Technical Support Representative

24-7 Intouch
Clearwater, Florida
02.2015 - 08.2017
  • Provided Tier 1 technical support for software and hardware installation, configuration, and troubleshooting.
  • Utilized advanced troubleshooting techniques to resolve customer inquiries efficiently.
  • Ensured timely and professional solutions to enhance customer experiences.

Education

Associate of Applied Science - Computer Science & Engineering, InfoSec

Jefferson Community And Technical College
Louisville
05-2026

High School Diploma -

Pinellas Park High School
Largo, FL
05-2005

Skills

  • Information security fundamentals
  • Python programming
  • Hardware and software troubleshooting
  • Software support and ticketing systems
  • Network connectivity support
  • Data entry and records management
  • Quality assurance processes

Certification

  • Licensed Compounding Pharmacy Technician II
  • Quantitative Reasoning Certification
  • TestOut PC Pro Certification

Accomplishments

  • President's Scholar - Fall 2024
  • President's Scholar - Spring 2025

Timeline

Compounding Pharmacy Technician II

Chewy
12.2024 - Current

Tier 2 Technical Support Representative

Verifone
10.2017 - 09.2021

Technical Support Representative

24-7 Intouch
02.2015 - 08.2017

Associate of Applied Science - Computer Science & Engineering, InfoSec

Jefferson Community And Technical College

High School Diploma -

Pinellas Park High School

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