Tori White
Arlington,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Compounding Pharmacy Technician II
Option Care Home Infusion
Irving, TX
06.2024 - Current
- Assists pharmacist with the preparation and dispensing of medications and supplies in accordance with OCH policies & procedures, and in accordance with state regulations & standards.
- Prepares medications so they are accurately compounded.
- Performs basic pharmaceutical calculations in order to obtain correct dosages of medications.
- Assists with ensuring quality standards are met by reviewing and inspecting compounded & packaged medications.
- Ensures all compounding and packaging is inspected and approved by a licensed pharmacist.
- Ensures pharmacy surfaces and laminar flow hoods are cleaned and sanitized.
- Calibrates equipment to ensure accurate functioning.
- Assists with recording and maintaining pharmacy temperature & cleaning lo
- Trains and mentors Compounding Technician
Consultative Pharmacy Technician 2
Humana
Irving, TX
03.2022 - 06.2024
- The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/ customer support assignments
- Performs computations
- Typically works on semi-routine assignments
- Responsibilities The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research
- Triages calls that require consultation with a pharmacists
- Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists
- Decisions are typically focus on interpretation of area/department policy and methods for completing assignments
- Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
- Processed and filled prescriptions accurately to ensure patient safety and satisfaction.
- Maintained inventory levels through regular stock assessments and reorder procedures.
Customer Service Specialist
McKesson Corporation
08.2019 - 03.2022
- Accept inbound calls and handle customer requests with professional phone etiquette
- Enter all calls in the Call Tracking System with accurate, well documented call notes
- Self-starter who displays a positive attitude, strong work ethic, and excellent attendance
- Place direct, drop ship and remote enhanced delivery orders
- Assist customers with system navigation
- Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles
- Process credit research and document retrieval requests
- Meet all departmental goals including schedule adherence, attendance, and quality monitoring
- Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
- Work with multiple systems, up to three monitors, and multitask in a fast-paced environment
- Strong computer skills to include terminology, function, and navigation
Patient Care Coordinator
Prime Therapeutics
Irving, TX
10.2017 - 06.2019
- Resolves complex patients’ inquiries, while ensuring policies and procedures are followed.
- Act as Subject Matter Expert in the patient activities, including follow-up calls for patient's next order/refill, initiates the discharge of patient from services, contacts a patient's doctor's office to schedule delivery of an order, requests a letter be mailed to the patient if unable to make contact and any other reminders necessary as it related to the patient's care.
- Prioritizes and resolves order issues including working with shipping vendors/third party logistics to track lost or undelivered shipments and merchandise returns.
- Assists other departments on issues submitted through Windshield such as orders issues and processing them. Identifies urgency and coordinates resolution with any department to ensure patient care is optimal.
- Assists in training of new team members and ongoing staff training. May provide input to the Group Supervisors regarding employee performance.
- Act as Subject Matter Expert and provides timely response to internal or external customer orders or inquiries by telephone and/or email in an inbound/outbound service center, consistent with service and quality standards.
- Participates in Special Projects including by not limited to VIP process, Error Reporting and Rescue Reporting.
- Assist with reporting on patient orders.
- Assists with workflow management of the queues including assigning work; Assists with auditing and reporting of Patient Care Coordinators including compiling AUX reporting and order audits; Assists with scheduling as needed to ensure optimal coverage.
Pharmacy Technician
Prime Therapeutics
05.2017 - 09.2017
- Managed index queue operations, verifying precise linkage of prescription referrals and additional images to corresponding patient profiles.
- Determined referral priority levels to streamline workflow and enhance processing efficiency across various stages.
- Coordinated referral management in reorder steps, ensuring activation aligned with established criteria.
- Ensured precision in data entry by accurately transcribing prescription and patient information from referral documents into the processing system.
- Coordinated communication with appropriate medical offices to research referrals and acquire prescriptions for both new and continued patient treatments.
- Coordinated interactions with customers to ensure accurate prescription processing and timely updates regarding service delays.
Post Closing
Nation Star Mortgage
06.2016 - 12.2016
- Audit Conventional, FHA, VA Loan Estimate and Final Hud to ensure accuracy for TRID audit.
- Registered final documents
- Prep loans for imaging
- Special projects – Verified customer information on various documents
- Researched miscellaneous documents
Operation Specialists
JPMorgan
07.2009 - 07.2015
- Responsible for the preparation and review of various legal agreements for JP Morgan Chase.
- Assure report accuracy to the Treasury each month on loans that are modified.
- Gathers and validates contractual pricing information prior to keying orders in the system.
- Partners with sales, process, legal, Pricing & Offer Management, Sales Engineers, provisioning, account Management, and product management to resolve ordering issues for unique customer solutions.
- Research and prepare documents for imaging.
- Work closely with Foreclosure and Bankruptcy departments to determine course of action
Education
High School Diploma -
Carroll High School
Monroe, LaPharmacy Technician Certificate - undefined
Remington College
Forth Worth, TxPharmacy Technician Certificate - undefined
Unitech Training Academy
West Monroe, LaSkills
- Analytical skills
- Time management
- Organizational skill
- Sterile compounding
- Medication preparation
- Labeling and packaging
- Dosage calculations
- Verbal communication
- Cleanroom operations
Accomplishments
I was promoted to handle Dallas Inventory for Option Care Home Infusion. I also work with the ABC ordering system/ Speciality Meds
I also work with Nursing Point / CPR/ Sonicu and Simplifi797. Profitpoint and Ordering supplies from Mckesson and Baxter. I also corrected the scan comparison report daily for my site for keeping up with inventory purposes.
Certification
- CPhT - Certified Pharmacy Technician
- Sterile Pharmaceutical Compounding for Technicians
LEADERSHIP
I always stepped in and took charge for any new projects and training new employees. I also kept my employees updated with any changes in the dept.
Timeline
Compounding Pharmacy Technician II
Option Care Home Infusion
06.2024 - Current
Consultative Pharmacy Technician 2
Humana
03.2022 - 06.2024
Customer Service Specialist
McKesson Corporation
08.2019 - 03.2022
Patient Care Coordinator
Prime Therapeutics
10.2017 - 06.2019
Pharmacy Technician
Prime Therapeutics
05.2017 - 09.2017
Post Closing
Nation Star Mortgage
06.2016 - 12.2016
Operation Specialists
JPMorgan
07.2009 - 07.2015
Pharmacy Technician Certificate - undefined
Remington College
Pharmacy Technician Certificate - undefined
Unitech Training Academy
High School Diploma -
Carroll High School