Cekoro Hill
Killingworth
Summary
Dynamic and results-driven professional with extensive experience at USPS, excelling in mail processing and delivery. Proven ability to enhance productivity through workflow improvements and strong multitasking skills. Adept at maintaining compliance with postal regulations while ensuring exceptional customer satisfaction. Recognized for critical thinking and effective training of new team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PTF Clerk
USPS
Westbrook, CT
01.2021 - Current
- Processed and sorted incoming mail efficiently to ensure timely delivery.
- Maintained accurate records of mail distribution and inventory management.
- Assisted in training new clerks on operational procedures and safety protocols.
- Implemented workflow improvements that enhanced overall productivity within the team.
- Ensured compliance with postal regulations and maintained high standards of service quality.
- Collaborated with team members to complete daily tasks efficiently, resulting in increased overall performance.
- Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
- Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
Mail Carrier
USPS
Ledyard Center, CT
01.2021 - Current
- Delivered mail efficiently to rural routes, ensuring timely service and customer satisfaction.
- Maintained accurate records of deliveries and undeliverable items, supporting operational integrity.
- Adapted quickly to varying route conditions, demonstrating flexibility in changing environments.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Maintained records on customers with mail forwarding and change of address requests.
- Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
Education
No Degree - Business Administration
Southern New Hampshire University
Manchester, NHHigh School Diploma -
Ella T. Grasso Technical Highschool
Groton, CT06-2010
Skills
- Strong multitasking ability
- Critical thinking
- Filing and archiving
- Document preparation
- Professionalism and discretion
- Cash handling experience
- Postal regulations
Accomplishments
- Documented and resolved Customer360 cases which led to customer complaint resolution.
- Supervised team of up to 13 staff members.
- Achieved Certified Postal Passport Agent status through effectively studying and passing tests and certifications completion.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Passport Agent, USPS - [2025-Current]
- 204B Supervisor Training, USPS - [2026-Current]
Timeline
PTF Clerk
USPS
01.2021 - Current
Mail Carrier
USPS
01.2021 - Current
No Degree - Business Administration
Southern New Hampshire University
High School Diploma -
Ella T. Grasso Technical Highschool