Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Customer Service ManagerTier 1 Support TechnicianWork Type
Full TimeLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes
Open To Work
Davin Ward
Lubbock,TX
Work Preference
Summary
Dedicated, dependable, and hard-working individual with strong educational background. Experience in customer service has honed ability to provide exceptional support and resolve issues effectively. Highly teachable and possess strong computer literacy skills, enabling quick adaptation to new technologies and software. Proven track record of delivering excellent service, committed to utilizing skills and knowledge to contribute to the success of any organization.
Overview
23
23
years of professional experience
Work History
PTF Clerk
United States Postal Service, USPS
02.2019 - Current
- Directed all activities in capacity of Officer In Charge over two-year period.
- Contributed to the achievement of service metrics targets by consistently meeting deadlines for mail processing and delivery.
- Trained new employees on proper procedures for handling mail and packages.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Adhere to strict privacy regulations while handling sensitive customer information or confidential materials.
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
- Provided top-notch service to customers with timely processing of money orders, passport applications, and other postal products.
Laboratory Assistant
UMC Lubbock
01.2015 - 01.2019
- Collaborated with doctors, nurses, and medical technicians to process specimens efficiently.
- Awarded Employee of the Month in September 2017.
Hospital Corpsman
United States Navy
Amarillo, TX
06.2015 - 12.2015
- Provided exceptional customer service to gather patient specimens.
- Implemented emergency procedures to accelerate patient treatment.
- Coordinated efforts among nurses, physicians, and technicians to ensure effective patient management.
- Maintained detailed records to support health preparedness for sailors.
- Trained and mentored junior corpsmen on clinical protocols and best practices in patient care.
Ticketing Agent
American Airlines
02.2015 - 06.2015
- Supported travelers with ticket reservations.
- Utilized strong customer service abilities to reposition travelers when necessary.
- Leveraged foundational technology proficiency for efficient system navigation.
- Assisted passengers in retrieving delayed luggage.
Lead Sales Associate
Dollar General
01.2013 - 01.2014
- Performed regular maintenance of store areas.
- Maintained high standards of service.
- Verified cash register accuracy.
- Responsible for opening and closing procedures
Site Coordinator
Communities in Schools
01.2012 - 07.2013
- Coordinated after school programs requiring effective communication with students, teachers, parents.
- Executed timely completion of paperwork necessary for multiple programs.
Radiology Assistant
Covenant Health Systems
01.2007 - 01.2012
- Guided personnel through the operation of healthcare applications.
- Coordinated efforts with doctors and technicians to achieve superior patient care.
- Scheduled procedures for patients accurately.
Model, Assistant Manager, Store Manager
Abercrombie & Fitch
01.2004 - 01.2007
- Achieved weekly sales objectives consistently by delivering exceptional customer service.
- Directed workforce comprising over 70 employees.
- Instructed employees in clothing sales strategies while cultivating a welcoming atmosphere for customers.
Education
Associate of Arts - Theatre
Hinds Community College
RaymondBachelor of Arts - Theatre
The University of Southern Mississippi
Hattiesburg, MSNo Degree - Human Sciences
South Plains College
Levelland, TX01-2017
Skills
Multitasking proficiency
Critical thinking
Document preparation
Cash handling experience
Verbal/written communication
Analytical problem solving
Staff development
Production goal setting
Sales background
Proficient in software
Strong organization skills
Service oriented
Teamwork
Customer service
Time management
Problem-solving abilities
Attention to detail
Organizational skills
Effective communication
Decision-making
Relationship building
Safety procedures
Record keeping
Timeline
PTF Clerk
United States Postal Service, USPS
02.2019 - Current
Hospital Corpsman
United States Navy
06.2015 - 12.2015
Ticketing Agent
American Airlines
02.2015 - 06.2015
Laboratory Assistant
UMC Lubbock
01.2015 - 01.2019
Lead Sales Associate
Dollar General
01.2013 - 01.2014
Site Coordinator
Communities in Schools
01.2012 - 07.2013
Radiology Assistant
Covenant Health Systems
01.2007 - 01.2012
Model, Assistant Manager, Store Manager
Abercrombie & Fitch
01.2004 - 01.2007
Associate of Arts - Theatre
Hinds Community College
Bachelor of Arts - Theatre
The University of Southern Mississippi
No Degree - Human Sciences
South Plains College