Michelle Stimpson
Port Townsend,WA
Summary
Dynamic and results-oriented professional with extensive experience at the United States Post Office and the Department of Children and Family Services. Excelled in multitasking and critical thinking, enhancing customer satisfaction and streamlining service delivery. Demonstrated expertise in federal guideline proficiency and effective communication, significantly improving client outcomes without exceeding a 55-word limit.
Detail-oriented customer service enthusiastic about building experience in medical field. Excited about new challenges and contributing to business success. Demonstrated administrative and operational strengths.
Overview
12
12
years of professional experience
Work History
PTF Clerk
United States Post Office
01.2020 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted mail according to size, shape and destination.
- Planned routes and service updates to improve customer satisfaction.
- Weighed mail and computed pricing amounts.
Economic Self Sufficiency Specialist I
Department of Children and Family Services
02.2013 - 08.2019
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Researched and interpreted program regulations and applicable laws.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved clients' coping with routine life activities such as food budgeting.
Education
High School Diploma -
Hillsborough High School
Tampa, FL05-1991
Skills
- Multitasking proficiency
- Critical thinking
- Proofreading
- Document preparation
- Cash handling experience
- Federal guideline proficiency
- Computer savvy
- Post office operations
- Service oriented
- Problem-solving skills
- Money handling
- Customer education
- Verbal and written communication
- Multi-task management
Timeline
PTF Clerk
United States Post Office
01.2020 - Current
Economic Self Sufficiency Specialist I
Department of Children and Family Services
02.2013 - 08.2019
High School Diploma -
Hillsborough High School
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