CELANICE RAY
Berkeley,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Special Education Instructional Aide
Berkeley Unified School District
Berkeley, CA
06.2017 - 03.2020
- Provided support during classes, group lessons and classroom activities
- Delivered curriculum in both one-on-one lessons and group learning environments
- Adhered to predetermined behavior and academic plans and collaborated on adjustments
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words
- Maintained safety and security of all youth under care
- Met with parents to resolve conflicting educational priorities and issues
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
Counter Help
Panda Express
06.2017 - 09.2018
- Provided information regarding promotions and menu items
- Demonstrated knowledge and applied proper food handling standards
- Processed customer orders and accurately entered into order system
- Replenished supplies, bags and other materials at each cash wrap counter
- Reconciled cash drawer and corrected any errors
- Managed multiple tasks in a high-volume environment
- Maintained a clean and organized appearance for all restaurant areas
- Completed sales transactions, including all accepted forms of payment
- Addressed guest complaints and resolved issues to promote satisfaction
- Delivered items to guest tables and addressed and requests
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner
- Supervised, trained and developed team members in accordance with company policies and procedures.
High School Front Office Administrator
Realm High School
Berkeley, CA
04.2017 - 06.2017
- Managed front office operations, ensuring a welcoming environment for students teachers and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Responded to inquiries from callers seeking information
- Took attendance
- Interacted with students by lending an ear or by helping to diffuse conflict
Retail Merchandiser
Crossmark
10.2016 - 04.2017
- Followed merchandising guidelines to present visually appealing displays
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Retail Merchandiser
Set and Service Resources - SaSR
10.2015 - 10.2018
- Designed displays to make the store experience interactive, engaging and memorable
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Priced merchandise, stocked shelves and took inventory of supplies
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Cleaned and organized the store, including the checkout desk and displays
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Cook/ Diet Aide
Elmwood Nursing Rehabilitation
Berkeley, CA
11.2013 - 04.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Ensured timely delivery of meals to patients, adhering to strict schedules for optimal nutrition intake.
- Maintained positive relationships with healthcare staff, fostering a team-oriented approach towards patient care.
- Improved patient satisfaction by providing customized meal plans based on dietary needs and preferences.
Cashier Modular Team Overnight Stocker
Walmart
Oakland, CA
05.2008 - 10.2013
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep
- Developed positive customer relationships through friendly greetings and excellent service
- Directed individuals to merchandise locations
- Analyzed and properly processed product returns, assisting customers with other selections as needed.
Sales Associate
Macy's
Hayward, CA
06.2007 - 11.2007
- Demonstrated use and care of merchandise
- Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications
- Organized racks and shelves to maintain visual appeal of the store
- Monitored entrances, exits and fitting rooms for signs of theft
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cook
Pampered Palate Catering
06.2006 - 11.2006
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
- Ensured personnel safety, kitchen sanitation and proper food handling or storage
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Verified freshness of products upon delivery
- Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
Receptionist
Harris Funeral Home
Berkeley, CA
07.2003 - 06.2004
- Entered details such as payments, account information into existing filing system
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Associate of Science - Culinary Arts And Restaurant Management
Laney College
Oakland, CA01.2009
Skills
- Strong verbal communication
- Team leadership
- Extremely organized
- Conflict resolution
Certification
ServSafe
Timeline
Special Education Instructional Aide
Berkeley Unified School District
06.2017 - 03.2020
Counter Help
Panda Express
06.2017 - 09.2018
High School Front Office Administrator
Realm High School
04.2017 - 06.2017
Retail Merchandiser
Crossmark
10.2016 - 04.2017
Retail Merchandiser
Set and Service Resources - SaSR
10.2015 - 10.2018
Cook/ Diet Aide
Elmwood Nursing Rehabilitation
11.2013 - 04.2015
Cashier Modular Team Overnight Stocker
Walmart
05.2008 - 10.2013
Sales Associate
Macy's
06.2007 - 11.2007
Cook
Pampered Palate Catering
06.2006 - 11.2006
Receptionist
Harris Funeral Home
07.2003 - 06.2004
Associate of Science - Culinary Arts And Restaurant Management
Laney College