Celena Cookhorne
Summary
Experienced payroll professional with comprehensive knowledge of payroll procedures and tax regulations. Proficient in utilizing various payroll software programs, demonstrating aptitude for swiftly adapting to new systems. Recognized for exceptional organizational skills, meticulous attention to detail, and a strong work ethic that drives efficiency.
Overview
7
7
years of professional experience
Work History
Payroll Specialist
Compass Group USA
11.2024 - Current
- Handle incoming calls, emails, and issues from field managers, following established procedures and performance standards while escalating as needed.
- Create work orders, process off-cycle checks, and document data accurately for audit and analysis purposes.
- Learn and utilize payroll applications (e.g., SAP, MySTAFF, MyRequests) to support tasks and adhere to payroll guidelines.
Business Office Associate
Carmax
05.2023 - 11.2023
- Execute information desk operations including handling 30-40 client payment inquiries per shift via multi-line phones and managing confidential client documentation for an excellent visitor/caller experience
- Diligently executes administrative tasks vital to the smooth operation of all store departments, enhancing overall efficiency and teamwork
- Managed appraisal processes, successfully concluded deals, and handled document scanning and finalization, including DMV paperwork, ensuring accurate and compliant transactions
Post Enrollment Specialist
HealthyBenefits
12.2022 - 04.2023
- Delivered exceptional customer service by addressing member inquiries on products and services.
- Carefully documenting interactions in the client system, managing card and catalog requests, processing online orders, utility bill payments, and ensuring accurate data transfer from documents into the client's system
Genius Specialist
BMW Group
04.2022 - 11.2022
- Provided tailored assistance to customers in selecting the ideal vehicle to match their specific needs.
- Effectively communicated the compelling features of BMW electric vehicles to both existing and potential customers.
- Advised on available packages for BMW electric models and skillfully managed vehicle orders
- Addressed and resolved technical issues such as Bluetooth, Apple CarPlay, Android Auto, Digital Key, and escalated complex cases as needed
Digital Support Specialist
Morgan Stanley
08.2021 - 02.2022
- Proficiently supported a large client base in managing online accounts, daily troubleshooting of technical site-related questions, and effectively escalated cases when needed
- Offered expert guidance in website navigation and collaborated with branch and Digital Support teams to resolve complex 3D/MSO issues
Documentation Preparation Clerk
The Columbus Tax Division
03.2021 - 07.2021
- Prepared tax documents for distribution and scanning, operating scanners with keen attention to accuracy and quality.
- Conducted routine maintenance on scanning equipment and provided versatile support for various office tasks as needed.
Customer Service Representative
Ohio Pandemic Unemployment Program
05.2020 - 02.2021
- Provided telephone assistance to customers, demonstrating strong analytical skills to investigate issues, develop effective solutions, and maintain high-quality service standards.
- Educated customers on company systems, form completion, and service access, while also assessing, investigating, and escalating complaints, issues, and grievances to the appropriate departments for swift resolution.
Customer Service Representative
CLEAResult
05.2019 - 12.2019
- Effectively responded to customer inquiries about products, services, and company details, maintaining accurate customer records in the computer system.
- Conducted customer surveys to identify areas for process improvement, resulting in enhanced customer satisfaction levels.
- Assisted customers in scheduling field inspection appointments and completing rebate applications.
Customer Service Representative
Complete Research Connection
02.2019 - 05.2019
- Proactively identified qualified prospects in target markets to align with client objectives.
- Effectively followed up on leads generated from outbound marketing campaigns, adhering to established criteria.
- Facilitated the scheduling of group study sessions with interested customers according to the client's specified criteria.
Administrative Assistant
The Columbus Urban League
07.2018 - 08.2018
- Performed office assistant duties, including handling various phone systems, directing calls, relaying messages to staff, and welcoming visitors.
- Maintained up-to-date customer records by updating business registrations.
- Facilitated the timely delivery of packages through packaging, coordinating pickups, and arranging courier services for clients.
- Established an efficient record-filing system to enhance document organization and management.
- Managed office mail distribution and maintained records of incoming shipments for company records.
- Conducted data gathering, analysis, and modeling to create reports and presentations.
Education
Google Data Analytics Certificate - Data Analytics
Merit America
11.2023
High School Diploma -
Ohio Distance Electronic Learning Academy
06-2018
Skills
- Payroll Application Knowledge (SAP, MySTAFF, MyRequests, PeopleHub)
- Multi-State Payroll Compliance, Policies and Procedures
- Time Sheet Review
- Employee Support & Inquiry Resolution
- Data Entry & Verification
- Audit Preparation & Documentation
- Microsoft Excel Outlook Teams Google Workspace
- Time Management & Accuracy
- SQL
- Customer Service
Timeline
Payroll Specialist
Compass Group USA
11.2024 - Current
Business Office Associate
Carmax
05.2023 - 11.2023
Post Enrollment Specialist
HealthyBenefits
12.2022 - 04.2023
Genius Specialist
BMW Group
04.2022 - 11.2022
Digital Support Specialist
Morgan Stanley
08.2021 - 02.2022
Documentation Preparation Clerk
The Columbus Tax Division
03.2021 - 07.2021
Customer Service Representative
Ohio Pandemic Unemployment Program
05.2020 - 02.2021
Customer Service Representative
CLEAResult
05.2019 - 12.2019
Customer Service Representative
Complete Research Connection
02.2019 - 05.2019
Administrative Assistant
The Columbus Urban League
07.2018 - 08.2018
Google Data Analytics Certificate - Data Analytics
Merit America
High School Diploma -
Ohio Distance Electronic Learning Academy
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