Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Hilliard

Charlotte,NC

Summary

Results-driven payroll leader with a solid background in overseeing payroll operations and ensuring compliance with regulatory standards. Successfully managed payroll for multiple large workforces, contributing to streamlined processes and timely payments. Demonstrated ability to use problem-solving and attention to detail to address payroll discrepancies and improve accuracy. Adept at maintaining a high level of efficiency while upholding the highest standards of accuracy in all payroll-related tasks.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Payroll Supervisor

CONTINENTAL TIRE THE AMERICAS, LLC
06.2023 - Current
  • Served as primary point of contact for all interdepartmental inquiries regarding payroll policies and procedures, enhancing communication between teams.
  • Conduct periodic audits to ensure that company payroll practices are compliant with all government regulations
  • Complete/Review payroll funding and tax reconciliations for all sectors
  • Ensure timely and accurate daily/weekly accounting activities to include G/L posting/reporting, salary accruals and other related tasks
  • Calculate quarterly and annual job incentive credits
  • Assisted with system upgrades and implementation projects by providing valuable input from the perspective of a seasoned payroll professional.
  • Maintain accurate and up to date process documentation for all processes while continually developing improvements
  • Prepare responses to audit, regulatory and general ledger inquiries
  • Project team member for Continental Automotive Group Spin-Off, where I acted as a liaison between treasury, legal, and ADP, assisting with contract agreements as well as onboarding, implementation, and testing of the new company in SAP and ADP
  • Assists with tax notice administration, quarterly and annual tax filings where needed
  • Manages employee overpayment process and taxation
  • Quarterly performance check-ins/annual performance reviews

Payroll Supervisor

COMPASS GROUP USA
11.2021 - 06.2023
  • Manage payroll for corporate staff, including company executives
  • Manage and guarantee daily/weekly disbursement of multi-state payroll (including garnishments, benefits, and taxes) to over 200k associates consistent with Federal and State wage and hour laws
  • Ensure timely and accurate daily/weekly accounting activities to include G/L posting, salary accruals and other related tasks
  • Manage special processes to include Company Car, Relocation, Stock Options, Year-end processing, and corporate projects
  • Critically review and analyze current payroll, benefits, and tax procedures to recommend and implement changes leading to best-practice operations
  • Maintain accurate and up to date process documentation for all processes while continually developing improvements
  • Liaison with and agree interpretation of Policy, DOL and FLSA regulations with Legal, HR, STG, and Labor Relations
  • Work with Accounting, HR, Benefits, AP, Legal, Financial Systems, Bank Rec, STGHR and Treasury to review and address cross-departmental impacts and resolve issues

Payroll Lead

CHARTER COMMUNICATIONS
05.2016 - 11.2021
  • Manage payroll for corporate staff, including company executives
  • Manage tax balance reviews and adjustments
  • Provide training/knowledge support to Payroll Processing Specialists
  • Serve as first tier support for escalated issues and questions from Payroll Specialists and Human Resources
  • Participate in UAT testing for functional processing team for PeopleSoft Tax Updates & System Upgrades
  • Ensure payroll reporting and payments are compliant with company policy, GAAP, federal, state and IRS regulations
  • Maintain open communication and positive working relationships with cross-functional departments throughout the organization, for mutual success
  • Run SQL queries against PeopleSoft tables for department processes
  • Manage timeline progress of the daily off-cycle payroll runs
  • Provide support for cash desk team auditing stop payments and ACH reversal requests.
  • Monitoring and scoring helpdesk calls taken by Payroll Specialists as well as providing feedback, to ensure a high-level of customer service is maintained

Sr. Payroll Specialist

CHARTER COMMUNICATIONS
12.2010 - 05.2016
  • Administer and process payroll for assigned line of business on a bi-weekly basis
  • Research payroll data in reference to escalations
  • Lead processing of termination pay for states with accelerate payment upon termination
  • Participate in UAT testing for functional processing team for PeopleSoft Tax Updates & System Upgrades
  • Assist in managing the monthly helpdesk phone schedule
  • Process tax balance adjustments
  • Assist with training of new Payroll Specialists
  • Maintain open communication with Human Resources to ensure timely processing of employee transactions
  • Led cross-functional teams to develop and implement payroll policies, enhancing operational efficiency across departments.

Payroll Specialist

CHARTER COMMUNICATIONS (Formerly Time Warner Cable)
03.2006 - 12.2010
  • Administer and process payroll for assigned line of business on a bi-weekly basis
  • Answer incoming payroll helpdesk calls from employees
  • Research payroll data in reference to escalations
  • Participate in system testing as assigned
  • Maintain open communication with Human Resources to ensure timely processing of employee transactions

Education

Bachelor of Science - Accounting

Gardner-Webb University
Boiling Springs, NC
08.2017

Fundamentals of Payroll Certification -

American Payroll Association
12.2010

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
05.2008

Skills

  • Year-end procedures
  • Tax compliance
  • Tax Incentives
  • Payroll management
  • Multi-state payroll
  • General ledger
  • Audit support
  • Internal controls
  • Processing/timekeeping systems (Oracle/PeopleSoft, SAP, SAP SuccessFactors, ADP PayForce, ADP eTime, ADP SmartCompliance, MYSTAFF, Kronos, Oracle SQL, Microsoft Office)

Certification

FPC - Fundamentals of Payroll Certification , 12/2010

American Payroll Association

Timeline

Payroll Supervisor

CONTINENTAL TIRE THE AMERICAS, LLC
06.2023 - Current

Payroll Supervisor

COMPASS GROUP USA
11.2021 - 06.2023

Payroll Lead

CHARTER COMMUNICATIONS
05.2016 - 11.2021

Sr. Payroll Specialist

CHARTER COMMUNICATIONS
12.2010 - 05.2016

Payroll Specialist

CHARTER COMMUNICATIONS (Formerly Time Warner Cable)
03.2006 - 12.2010

Bachelor of Science - Accounting

Gardner-Webb University

Fundamentals of Payroll Certification -

American Payroll Association

Associate of Arts -

Central Piedmont Community College

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Alisha Hilliard