Celena Dublin
Broadalbin,NY
Summary
Dedicated healthcare professional with a proven track record at Montefiore Medical Group CFCC, excelling in patient care coordination and healthcare operations. Skilled in HIPAA compliance and Microsoft Office, with a strong ability to enhance patient satisfaction through compassionate care and effective communication. Demonstrated success in improving care plan assessment accuracy and operational efficiency.
Overview
3
3
years of professional experience
Work History
Patient Care Associate
Heart to the Art Home Care
06.2024 - Current
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Assisted with patient transfers and ambulation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Patient Service Representative
Montefiore Medical Group CFCC
10.2021 - 10.2022
- Schedule appointments and coordinate diagnostic services and referrals to specialties.
- Assisted patients in filling out check-in and payment paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
Education
Certificate - PCA
Heart To Heart Home Care
The Bronx, NY05-2024
High School Diploma -
Bronx Preparatory High School
Bronx, NY06-2015
Skills
- Care plan assessment
- Healthcare operations
- Behavior redirection
- Quality program protocols
- Proficient in Microsoft office (Word, Excel, Outlook and powerpoint)
- Scheduling
- Quality assurance`
- HIPAA compliance
- Compassionate client care
- Verbal and written communication
Timeline
Patient Care Associate
Heart to the Art Home Care
06.2024 - Current
Patient Service Representative
Montefiore Medical Group CFCC
10.2021 - 10.2022
Certificate - PCA
Heart To Heart Home Care
High School Diploma -
Bronx Preparatory High School
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