Summary
Work History
Education
Skills
Timeline
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CELENA MARTINEZ

Sonora,CA

Summary

Dedicated hospitality professional with 15 years of experience in customer service and food service within high-volume settings. Expertise in guest relations, cash handling, POS systems, and food safety. Committed to enhancing operational efficiency and fostering positive guest experiences while pursuing growth in customer service and hospitality roles.

Work History

Food Server

Black Oak Casino & Resort
2012 - 2026
  • Provided friendly, efficient service in high-demand casino and resort, enhancing guest satisfaction.
  • Operated multiple POS systems and adapted quickly to menu and process changes.
  • Developed strong guest relationships, fostering a welcoming atmosphere that encouraged repeat visits.
  • Handled cash transactions with accuracy and compliance to casino standards.
  • Upheld ServSafe and ABC training standards for safe and responsible service.
  • Coordinated with team members to ensure seamless operations during peak periods, contributing to overall service excellence.
  • Recognized for reliability, professionalism, and consistently positive guest feedback.
  • Accumulated 14 years of experience in customer service

Assistant Deli Manager

PriceCo Foods
2021 - 2022
  • Supported daily deli operations, including food prep, customer service, and sanitation.
  • Assisted with inventory, ordering, and stock rotation to maintain freshness and reduce waste.
  • Trained and guided staff to uphold quality standards and streamline workflow.
  • Handled cash, registers, and POS systems with accuracy and accountability.
  • Ensured compliance with food safety standards and store policies to protect customer health.
  • Delivered friendly, attentive service while maintaining a clean and organized deli environment.
  • 1 Year

Soft Count

Black Oak Casino & Resort
2020 - 2021
  • Accurately counted, verified, and recorded casino currency following strict procedures.
  • Ensured confidentiality, security, and compliance with casino regulations to protect assets and uphold standards.
  • Demonstrated strong attention to detail and accountability in a secure environment.
  • Exhibited strong attention to detail and accountability to uphold integrity in a secure environment.
  • Collaborated with the team to meet deadlines and optimize operational flow.
  • 1 Year

Education

High School Graduate -

Don Pedro High School
La Grange, CA

Skills

  • Food safety
  • ABC training
  • Cash handling & accuracy
  • POS systems
  • Inventory & stock rotation
  • Soft count procedures
  • High-volume service experience
  • Customer service & guest relations
  • Team coordination
  • Professional communication
  • Relationship building
  • Detail-oriented
  • Quick learner

Timeline

Food Server

Black Oak Casino & Resort
2012 - 2026

Assistant Deli Manager

PriceCo Foods
2021 - 2022

Soft Count

Black Oak Casino & Resort
2020 - 2021

High School Graduate -

Don Pedro High School

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CELENA MARTINEZ