Crystal Calvez
Egg Harbor Twp
Summary
Detail-oriented professional with extensive experience in high-volume dining environments. Expertise in relationship building and effective communication, consistently achieving outstanding customer service results. Recognized for exceptional hospitality and strong team coordination, enhancing guest experiences through inviting atmospheres and efficient order processing.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Food Server
Towne & Country Cafe
Egg Harbor Twp
03.2024 - Current
- High Volume Breakfast/Lunch Cafe
- Providing outstanding customer service within fast-paced dining environment.
- Accurately processes the food and beverage orders to meet customer expectations.
- Ensures cleanliness and organization of dining areas and service stations.
- Coordinates with kitchen for timely delivery of meals to guests.
- Conducts training for new servers on menu knowledge and operational procedures.
- Addresses customer inquiries and resolves issues to maintain high satisfaction levels.
- Creates a warm, inviting atmosphere by greeting guests upon arrival.
- ALWAYS WITH A SMILE ;)
Cocktail/Food and Beverage Server
Comedy Stop/The Quarter @Tropicana Casino
Atlantic City
11.2004 - 09.2009
- Took drink orders and served cocktails promptly to enhance guest satisfaction.
- Maintained cleanliness of tables and bar areas to create a welcoming environment.
- Assisted bartenders in preparing ingredients and garnishes for cocktails efficiently.
- Handled cash transactions accurately to facilitate seamless payment processes.
- Provided exceptional service to high volume of daily customers consistently.
- Welcomed guests with a personable attitude while reviewing menu options during beverage service.
- Monitored guest alcohol consumption and intervened when necessary per established guidelines.
- Suggested cocktail choices based on customer preferences, daily specials, and inventory availability.
Food Server
Crab Trap
Somers Point
02.2003 - 11.2004
- Delivered excellent customer service in a fast-paced dining environment.
- Processed food and beverage orders accurately and promptly to enhance efficiency.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely delivery of food to guests.
- Handled customer inquiries and resolved issues to improve satisfaction levels.
- Greeted guests warmly, creating a welcoming atmosphere from the start.
- Communicated effectively with kitchen staff regarding special requests and allergies.
- Executed opening and closing duties, including cash handling and restocking supplies.
Food Server
Gregorys
Somers Point
09.2000 - 09.2003
- Maintained a fast-paced dining environment through excellent customer service.
- Accurately processed food and beverage orders promptly for guest satisfaction.
- Ensured cleanliness and organization of dining areas and service stations.
- Worked closely with kitchen staff for timely meal delivery.
- Participated in training new servers regarding menu items and procedures.
- Managed inventory levels to streamline operational efficiency.
- Followed health and safety regulations while serving guests.
- Welcomed guests warmly, enhancing overall dining experience.
Education
High School Diploma -
Mainland Regional HS
Linwood, NJ06-1991
Some College (No Degree) - Liberal Arts and Sciences
Atlantic Cape Community College
Mays Landing, NJTIPS - I have my Certificate in TIPS
TIPS
Atlantic CountySkills
- Customer Queries Resolution
- Continuous improvement
- Hospitality service expertise
- Food sales and promotion
- Food handling
- Relationship building
- Menu memorization
- High volume dining
- Bar terminology
- Price memorization
- Food and beverage pairings
- Safe food handling
- Personal grooming
- Salad preparation
- Wine service
- Guest relations
- Daily specials memorization
- Effective customer upselling
- Cleanliness standards
- Table setting
- Dining customer service
- Food preparation
- Professional attitude
- Suggestive selling
- Hospitality and accommodation
- Tableside service
- Order taking
- Order accuracy
- Menu presentation
- Attention to detail
- Problem solving
- Effective communication
- Team coordination
- Cash handling
- Beverage service
- Order processing
- Food safety
- Menu knowledge
Certification
TIPS Certified
References
References available upon request.
Timeline
Food Server
Towne & Country Cafe
03.2024 - Current
Cocktail/Food and Beverage Server
Comedy Stop/The Quarter @Tropicana Casino
11.2004 - 09.2009
Food Server
Crab Trap
02.2003 - 11.2004
Food Server
Gregorys
09.2000 - 09.2003
High School Diploma -
Mainland Regional HS
Some College (No Degree) - Liberal Arts and Sciences
Atlantic Cape Community College
TIPS - I have my Certificate in TIPS
TIPS