Thomas Bourke
Fayetteville,AR
Summary
Dynamic server with proven expertise at Numero 28 East Village Pizzeria Napoletana, excelling in customer service and effective communication. Recognized for enhancing guest experiences and training new staff, leveraging strong problem-solving abilities and cultural awareness to foster a welcoming environment. Committed to operational excellence and professionalism in high-pressure settings.
Overview
3
3
years of professional experience
Work History
Server
Numero 28 East Village Pizzeria Napoletana
Allen, TX
05.2024 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Online Orderfilling
Walmart
Lucas, Texas
02.2022 - 05.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - International Business
University of Arkansas
Fayetteville, AR05-2026
Skills
- Cultural awareness
- Customer service
- Effective communication
- Problem-solving abilities
- Foreign language proficiency
- Decision-making
- Professionalism
- Customer Queries Resolution
Affiliations
- Within my university life i am well suited to balancing my life with a variety of outside clubs and intramural sports always being a team player.
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Accomplishments
- During my freshman year i received from the Italian honors society most improved student award as well as maintained as well as kept a 4.0 GPA within all my Italian classes to be inducted into the Honors society in 2025.
- completed the duke of Edinburgh award
- Was a Royal Air Force Air Cadet for 3 years up until 2019, completed cadet first class.
Timeline
Server
Numero 28 East Village Pizzeria Napoletana
05.2024 - Current
Online Orderfilling
Walmart
02.2022 - 05.2022
Bachelor of Science - International Business
University of Arkansas
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