Celene Dibble
Endicott,New York
Summary
I have over 20 years of work experience, with customer service being my main focus.
Overview
15
15
years of professional experience
Work History
Member Solutions Specialist
Visions FCU
02.2022 - 02.2023
- Made outbound calls to collect on member's debt.
- Handled the department mail.
- Taught high school students in the job shadowing program.
- Handled the returned checks.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support.
Customer Service Representative
Oryx Insurance
08.2020 - 11.2021
- Billing Insurance Policies
- Billing Insurance Endorsements
- Ordering Audits
- Emailing out audit packets
- Maintaining spreadsheets
Direct Support Assistant
Broome Developmental
10.2019 - 07.2020
- Caring for people with developmental disabilities
- Passing medication
- Entering medical information in the EHR system
- Taking vitals
Customer Service Representative-Billing
Spectrum
08.2018 - 09.2019
- Answering customer's questions
- Taking payments over the phone
- Simple troubleshooting
Customer Service Representative/Inventory Specialist
Superior Plus Energy Services
11.2012 - 04.2018
- Answering all customer questions
- Scheduling service appointments
- Accounting for all products on the trucks
- Taking payments
- Setting up budget plans
HR Researcher
Vertical Screen
05.2012 - 11.2012
- Making outbound calls to do background checks.
- Doing research using the internet to complete background checks.
- Conducting over the phone reference interviews.
Collections Agent
Nationwide Credit, Inc
06.2008 - 08.2010
- Made outbound calls to collect on customer's debt.
Education
Associates of Applied Science -
International Academy of Design and Technology
Chicago, Illinois09.2005
Skills
- Financial acumen
- Cross-functional coordination
- Exceptional communication
- Client relationship building
Timeline
Member Solutions Specialist
Visions FCU
02.2022 - 02.2023
Customer Service Representative
Oryx Insurance
08.2020 - 11.2021
Direct Support Assistant
Broome Developmental
10.2019 - 07.2020
Customer Service Representative-Billing
Spectrum
08.2018 - 09.2019
Customer Service Representative/Inventory Specialist
Superior Plus Energy Services
11.2012 - 04.2018
HR Researcher
Vertical Screen
05.2012 - 11.2012
Collections Agent
Nationwide Credit, Inc
06.2008 - 08.2010
Associates of Applied Science -
International Academy of Design and Technology