Celene Fernandez
Edinburg
Summary
Experienced bilingual customer service professional with over 5 years in phone support and problem resolution. Expertise in active listening, clear communication, and managing multiple priorities while maintaining confidentiality. Background includes data entry, scheduling, and payment processing. Aiming to leverage strong call-handling skills as a Bilingual Call Center Representative.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Substitute Teacher
Hidalgo County Head Start Program
McAllen, TX
11.2025 - Current
- Communicated with parents and families about children’s needs and activities to support student development
- Respond to questions and provide clear, accurate information while maintaining a respectful and supportive tone
- Use computer systems for administrative tasks and record keeping
- Follow established procedures and adapt quickly to changing classroom and schedule needs
- Managed sensitive information with confidentiality and care involving children and families with discretion and professionalism
- Collaborated with teachers and staff to ensure smooth classroom operations while independently managing responsibilities
Dispatcher
Gios Cargo LLC
Edinburg, TX
01.2021 - Current
- Provided professional phone and customer support to clients, drivers, and business partners, promptly resolving inquiries and issues to enhance satisfaction
- Provide professional phone and customer support to clients, drivers, and business partners, answering questions and resolving issues promptly and accurately
- Listen carefully to customer needs, explain processes clearly, and deliver accurate information in both English and Spanish
- Coordinate schedules, track deliveries, and communicate updates via phone and email to keep operations running smoothly
- Manage multiple simultaneous requests and priorities in a fast-paced environment while meeting service expectations
- Identify operational issues and resolve them through clear communication and timely follow-up
- Managed multiple simultaneous requests and priorities in a fast-paced environment, ensuring service expectations were consistently met
- Identified operational issues and resolved them through clear communication and timely follow-up, contributing to smoother operations
Education
High School Diploma -
South Texas Christian Academy
McAllen, Texas05-2013
South Texas College
McAllen, TexasSkills
- Bilingual proficiency
- Bilingual Fluency: English & Spanish (spoken and written)
- Active listening
- Multichannel communication
- Data accuracy
- Microsoft Office expertise
- Microsoft Office Suite (Word, Excel, Outlook)
- Classroom Management
- Multitasking in Fast-Paced Environments
- Attention to Detail & Time Management
- Detail-oriented
- Confidentiality & Professionalism
Certification
- [master broker certification], [loadtraining] - [Dec 16,2020]
LANGUAGES
English – Fluent
Spanish – Fluent
LEADERSHIP EXPERIENCE
- Hidalgo County Head Start — Policy Council Member
- Participate in collaborative meetings and discussions focused on program improvement and family needs
- Represent family and community perspectives while working with staff and other council members
- Demonstrate accountability, teamwork, and professional communication in a leadership setting
Timeline
Substitute Teacher
Hidalgo County Head Start Program
11.2025 - Current
Dispatcher
Gios Cargo LLC
01.2021 - Current
High School Diploma -
South Texas Christian Academy
South Texas College