Celest Martinez

• Prepared high-quality beverages following standardized recipes and customer preferences.
• Maintained cleanliness and organization of workstations to ensure efficient service delivery.
• Assisted in training new baristas on beverage preparation techniques and customer service standards.
• Handled cash transactions accurately while providing exceptional customer service during peak hours.
• Customer service and guest experience
• Beverage preparation, including espresso-based drinks
• Steaming and texturing milk to standard
• Preparing cappuccinos, lattes, and customized specialty beverages
• Ability to work efficiently in a fast-paced environment
• Strong communication skills
• Team collaboration
• Time management and multitasking
• Health, safety, and sanitation standards
• Reliability and punctuality

• Maintain cleanliness and sanitation of all dish-ware, utensils, and kitchen equipment to ensure compliance with health and safety regulations.

• Efficiently operate dishwashing machines and manual washing processes to minimize downtime and maximize productivity.

• Organize and sort dishes and utensils for proper storage, ensuring easy access for kitchen staff.
• Collaborate with kitchen staff to support meal preparation and service, demonstrating teamwork and effective communication.
• Monitor and replenish cleaning supplies and detergents, reporting any shortages to management promptly.
• Adhere to company policies and procedures, including safety protocols and best practices for waste disposal.
• Demonstrate attention to detail in cleaning processes to maintain high standards of hygiene and presentation.
• Assist cooks in food preparation by washing, peeling, and cutting vegetables, ensuring all ingredients are ready for cooking.
• Help organize and maintain the kitchen workspace, ensuring that all food items are stored properly and labeled.
• Committed to working 50 hours each week, demonstrating strong work ethic and dedication to supporting kitchen operations.
• Assisted in maintaining cleanliness of kitchen areas, supporting health and safety compliance.

• Consistently attended weekly meetings
• Tutor 20+ kids per shift
• Role-modeled positive behaviors for at-risk youth and helped each form life-long, positive daily habits.
• Maintained safe environment by adhering to safety protocols and guidelines consistently.
• Enhanced quality of life through individual and group recreational activities.
• Facilitated engaging activities promoting youth development and social skills.
• Collaborated with staff to design and implement programs that meet diverse needs.
• Reinforced and maintained order with well-implemented daily schedules.
• Planning, focus, self-control, awareness, and flexibility
• Prepared budgets and cost estimates for projects.
• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs

• Engaged customers in pleasant conversation while processing cash-register transactions.
• Offered customers information about upcoming promotions and available items.
• Kept clean, organized and well-stocked checkout areas.
• Addressed customer questions and complaints with professionalism.
• Gave customers full attention and attended to their needs.
• Stocked store shelves and end-caps with merchandise.
• Approached and solved problems with initiative and sound judgment.
• Worked with supervisory team to meet customer needs.
• Issued refunds and credits to customers and documented reasons.
• Assisted in maintaining clean and organized checkout areas to enhance customer experience.
• Educated customers on store promotions and loyalty programs to increase participation.
• Covered multiple store areas by cross-training in different roles.
• Kept customers happy by quickly processing payments and bagging purchases.