Celeste A Cole
Houston,TX
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative Supervisor
Trinity Home Installations LLC
Houston, TX
01.2021 - Current
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Developed and maintained knowledge of current sales and promotions.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Improved product knowledge within the team through regular training sessions, enhancing overall sales effectiveness.
- Implemented a reward system for top-performing sales representatives, boosting morale and encouraging healthy competition within the team.
- Exceeded quarterly targets through consistent coaching and motivation of sales representatives.
- Monitored daily sales performance and provided feedback to each team member.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Reduced employee turnover by fostering a positive work environment where teamwork was prioritized over individual success.
Assistant Manager
Larry's Southern Kitchen
Sanford, NC
06.2014 - 02.2019
- Managed and stored vendor contracts and invoices.
- Prepare shift schedules.
- Processed payroll for all restaurant staff.
- Supervised kitchen and wait staff and assisted, as needed.
- Established team priorities, maintained schedules and monitored performance.
- Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms).
- Monitored compliance with safety and hygiene regulations.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Cape Fear High School
Fayetteville, NC06.2014
Skills
- Customer care
- Lead Generation
- Shift Scheduling
- Account Management
- Strategic Planning
- Sales strategy
- Sales Training
- Cash Handling Accuracy
- Staff Supervision
- Product Promotions
Accomplishments
- Achieved 33% returning customer satisfaction through effectively helping with installation needs and problem resolutions.
- Supervised team of 6 staff members.
Certification
- ServSafe, 04/01/25
- First Aid Certification
- CPR Certification
- Food Handler Certification, 05/01/25
- TABC Certified
- Property & Casualty License
Timeline
Sales Representative Supervisor
Trinity Home Installations LLC
01.2021 - Current
Assistant Manager
Larry's Southern Kitchen
06.2014 - 02.2019
High School Diploma -
Cape Fear High School