Overview
Work History
Skills
Certification
Timeline
Generic

Celeste Brewer

Shreveport,LA

Overview

11
11
years of professional experience
1
1
Certification

Work History

Estimator / Service Advisor

Camping World-Bossier City, LA
07.2023 - 04.2024
  • Handles customer complaintsand ensures high customer satisfaction standards
  • Prepares and executes a large volume of insurance estimates utilizing Duncan Systems by Lippert and reviews adjuster estimates written in CCC One
  • Utilizes high level of analytical and mathematical skills to ensure documents are coded and closed correctly following Direct Repair Agreements
  • Delegates and manages work flow of technicians based on knowledge, skill and repair difficulty.

Service Advisor / Warranty Administrator

Bayou Outdoors Supercenter-Bossier City, LA
12.2021 - 07.2023
  • Performed warranty audits and data entry functions for boat dealership, including creation and analysis of warranty reports
  • Communicated with service technicians about parts ordering and ensuring parts are available when needed
  • Ordered parts from boat OEM, warranty divisions, outside vendors and suppliers
  • Managed company CSI scores by following up with customer reviews and complaints.

Graphic Designer

Web Society Media-Shreveport, LA
04.2016 - 12.2019
  • Create and design visual concepts for various projects, such as logos, brochures, websites, and social media graphics
  • Collaborate with clients to understand their design needs and preferences
  • Develop and present design concepts and mockups to clients for approval
  • Prepare final designs for production and delivery to clients.

Vehicle Photographer

Rountree Ford-Shreveport, LA
02.2015 - 04.2016
  • Outside work photographing vehicles
  • Identifying features and options on vehicles
  • Printing and applying federal compliance stickers on used cars
  • Uploading pictures in to third party feed from home.

Receptionist

Jimmy Granger Ford-Stonewall, LA
04.2013 - 01.2015
  • Greet clients as soon as they arrive and connect them with the appropriate party
  • Answer the phone in a timely manner and direct calls to the correct offices
  • Create and manage both digital and hardcopy filing systems
  • Deal with bookings by phone, e-mail, letter, fax or face-to-face.

Skills

  • Adobe Photoshop (4 years)
  • Adobe Illustrator (4 years)
  • Adobe Premire (4 years)
  • Adobe Indesign (4 years)
  • Shopify Webdesign (2 years)
  • Media Design (4 years)
  • Communications (6 years)
  • Layout Design
  • Graphic Design
  • Typography
  • Salesforce
  • ICAR (1 year)
  • Auto estimating (2 years)
  • G2 (1 year)
  • Communication skills
  • Negotiation
  • Microsoft Office
  • Sales
  • Automotive service
  • Automotive repair
  • Dealership experience
  • Automotive diagnostics
  • Service writing
  • Customer service
  • Vehicle maintenance

Certification

  • Driver's License, Present
  • I-CAR, Present
  • Hybrid Identification and Damage Analysis, I-CAR, Present
  • Vehicle Construction Material Types, I-CAR, Present
  • Working Safely Around Hazardous Materials, I-CAR, Present
  • Workplace Safety, I-CAR, Present
  • Vehicle Protection During the Repair Process, I-CAR, Present
  • Refinishing Overview, I-CAR Certification
  • Restraint System Operations, I-CAR Certification
  • Damage Analysis of Stationary Glass, I-CAR Certification
  • Interior Trim and Convertible Top Damage Analysis, I-CAR Certification
  • Restraint Systems Operations, I-CAR Certification
  • Vehicle Protection during the Repair Process

Timeline

Estimator / Service Advisor

Camping World-Bossier City, LA
07.2023 - 04.2024

Service Advisor / Warranty Administrator

Bayou Outdoors Supercenter-Bossier City, LA
12.2021 - 07.2023

Graphic Designer

Web Society Media-Shreveport, LA
04.2016 - 12.2019

Vehicle Photographer

Rountree Ford-Shreveport, LA
02.2015 - 04.2016

Receptionist

Jimmy Granger Ford-Stonewall, LA
04.2013 - 01.2015

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Celeste Brewer