CELESTE BROWN
MONTGOMERY,UNITED STATES
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Warehouse Order Selector
Capstone Logistics LLC.
San Bernardino, CA
07.2024 - 10.2024
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
TEAM LEAD
Innovative staff solutions
Owensboro, Kentucky
01.2022 - 04.2024
- Led a team of 200 to deliver projects on time, enhancing productivity and team collaboration.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Assembly Line Production Worker
Hyundai
Montgomery, AL
11.2017 - 07.2020
- Handled customer inquiries and transactions, resolving issues and ensuring satisfaction.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
Education
HIGH SCHOOL DIPLOMA -
Park Crossing high school
Montgomery, AL08.2017
Skills
Technical Writing
Team Leadership (Experienced)
Customer Engagement (Experienced)
Quality Assurance
Supply Chain Management
Accomplishments
- Provided technical support to over 200 customers daily, resolving 95% of issues on first contact.
- Led training sessions for new hires, improving team efficiency by 22%.
- Analyzed customer feedback to identify common issues, reducing repeat calls by 18%.
- Collaborated with engineering team to report and fix software bugs, enhancing user experience.
- Documented support processes, resulting in a 15% reduction in average handling time.
- Led cross-functional team to optimize supply chain, reducing costs and improving delivery times.
- Implemented data-driven strategies for measurable efficiency gains.
- Handled customer inquiries and transactions, resolving issues and ensuring satisfaction.
- Processed financial transactions accurately, maintaining high levels of efficiency and accuracy.
- Collaborated with team members to improve service delivery and streamline processes.
- Managed a high volume of calls, providing detailed information and support to customers.
- Utilized banking software to update customer records, ensuring data integrity and security.
- Led a team of 200 to deliver projects on time, enhancing productivity and team collaboration.
- Implemented new processes, resulting in a 12% increase in efficiency and reduced project delays.
- Coordinated cross-functional teams, ensuring seamless communication and project alignment.
- Analyzed performance metrics to identify areas for improvement, driving continuous process enhancements.
Timeline
Warehouse Order Selector
Capstone Logistics LLC.
07.2024 - 10.2024
TEAM LEAD
Innovative staff solutions
01.2022 - 04.2024
Assembly Line Production Worker
Hyundai
11.2017 - 07.2020
HIGH SCHOOL DIPLOMA -
Park Crossing high school