CELESTE BROWN

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

• Provided technical support to over 200 customers daily, resolving 95% of issues on first contact.
• Led training sessions for new hires, improving team efficiency by 22%.
• Analyzed customer feedback to identify common issues, reducing repeat calls by 18%.
• Collaborated with engineering team to report and fix software bugs, enhancing user experience.
• Documented support processes, resulting in a 15% reduction in average handling time.
• Led cross-functional team to optimize supply chain, reducing costs and improving delivery times.
• Implemented data-driven strategies for measurable efficiency gains.
• Handled customer inquiries and transactions, resolving issues and ensuring satisfaction.
• Processed financial transactions accurately, maintaining high levels of efficiency and accuracy.
• Collaborated with team members to improve service delivery and streamline processes.
• Managed a high volume of calls, providing detailed information and support to customers.
• Utilized banking software to update customer records, ensuring data integrity and security.
• Led a team of 200 to deliver projects on time, enhancing productivity and team collaboration.
• Implemented new processes, resulting in a 12% increase in efficiency and reduced project delays.
• Coordinated cross-functional teams, ensuring seamless communication and project alignment.
• Analyzed performance metrics to identify areas for improvement, driving continuous process enhancements.