Celeste Cantwell
Birmingham,AL
Summary
Adept at elevating customer experiences and leading teams, I excel in reservations management and team collaboration, as demonstrated at Culinary Dropout. My knack for optimizing dining operations and mentoring staff has significantly enhanced service efficiency. Skilled in customer service and adept with POS systems, my contributions have consistently driven positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Culinary Dropout
2024.03 - 2024.07
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Olive Garden
2023.06 - 2023.12
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bakery Sales Clerk
Publix
2023.01 - 2024.03
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Sandwich Artist
SUBWAY®Restaurants
2021.08 - 2022.11
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
Education
Potomac Falls High School
Sterling, VA06.2018
Skills
- Server Support
- Reservations Management
- Team Collaboration
- Telephone reception
- Customer Service
- Leadership
Certification
Workplace Readiness Skills Certification
Timeline
Host
Culinary Dropout
2024.03 - 2024.07
Server
Olive Garden
2023.06 - 2023.12
Bakery Sales Clerk
Publix
2023.01 - 2024.03
Sandwich Artist
SUBWAY®Restaurants
2021.08 - 2022.11
Potomac Falls High School
Workplace Readiness Skills Certification
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