Celeste Castaneda
Las Vegas,NV
Summary
Dynamic Store Manager at Doll House Los Angeles with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in training and mentoring teams, I excel in problem-solving and cash management, consistently achieving sales targets while fostering strong client relationships. Committed to maximizing profitability through innovative strategies and exceptional service.
Overview
1
1
year of professional experience
Work History
Store Manager
Doll House Los Angeles
01.2025 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Learned inventory management systems to track stock levels and product availability.
- Supported team members in delivering exceptional customer service through effective communication.
- Participated in visual merchandising to enhance store presentation and appeal.
- Gained knowledge of point-of-sale systems for processing transactions accurately and efficiently.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Sales Manager
AVD MEDIA MARKETING
01.2025 - 06.2025
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Conducted market research to identify emerging trends and customer needs.
- Collaborated with marketing team to create promotional materials for product launches.
- Trained and mentored sales representatives on effective selling techniques.
- Established strong relationships with clients, ensuring high levels of satisfaction and retention.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Spring Valley High School
Las Vegas, NVSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- POS systems
- Leadership development
- Sales analysis
- Maximizing profitability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Doll House Los Angeles
01.2025 - Current
Sales Manager
AVD MEDIA MARKETING
01.2025 - 06.2025
Spring Valley High School
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