Summary
Overview
Work History
Education
Skills
Timeline
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Celeste Claxton

Roanoke,VA

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

9
9
years of professional experience

Work History

Casino Cage Cashier

Penn Entertainment
01.2023 - 06.2025
  • Processed cash transactions accurately, ensuring compliance with gaming regulations and company policies.
  • Managed customer inquiries and resolved discrepancies efficiently to enhance guest satisfaction.
  • Balanced cash drawers daily, maintaining accountability for all financial transactions handled.
  • Trained new staff on operational procedures and best practices for customer service excellence.
  • Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
  • Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.

Station Manager

CONNECT BBC
02.2020 - 12.2022
  • Supervised daily operations, ensuring compliance with safety protocols and operational standards.
  • Developed training programs for staff, promoting skill enhancement and operational excellence.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and services for station operations.
  • Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
  • Enhanced employee performance by providing ongoing training, coaching, and feedback.

Assistant Grocery Store Manager

Mckeever Price Chopper
08.2018 - 09.2020
  • Oversaw daily store operations, ensuring compliance with company policies and standards.
  • Trained and mentored new staff on customer service protocols and inventory management systems.
  • Developed and implemented merchandising strategies to enhance product visibility and sales.
  • Managed staff schedules, optimizing labor costs while maintaining service levels.
  • Collaborated with store manager to develop goals and objectives for continuous improvement in store operations.
  • Oversaw ordering processes for products, maintaining optimal stock levels to meet customer demand without overstocking inventory.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Team Associate

Sheetz
09.2016 - 07.2018
  • Streamlined inventory processes to enhance product availability and reduce stock discrepancies.
  • Trained new team members on store operations and customer service protocols, fostering a collaborative work environment.
  • Implemented efficient workflow strategies to improve service speed during peak hours.
  • Assisted in maintaining store cleanliness and organization, ensuring compliance with health and safety standards.
  • Collaborated with management to identify areas for operational improvement, leading to enhanced team performance.
  • Participated in training sessions focused on customer engagement techniques, improving overall customer satisfaction scores.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.

Education

William Fleming High School
Roanoke

Skills

  • Dependability
  • Strong ethics
  • Customer identification
  • Cash handling expertise
  • Initiative-taking
  • Security awareness
  • Accountability
  • Cross-training
  • Time management proficiency
  • Teamwork and collaboration
  • Customer service
  • Multitasking

Timeline

Casino Cage Cashier

Penn Entertainment
01.2023 - 06.2025

Station Manager

CONNECT BBC
02.2020 - 12.2022

Assistant Grocery Store Manager

Mckeever Price Chopper
08.2018 - 09.2020

Team Associate

Sheetz
09.2016 - 07.2018

William Fleming High School

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Celeste Claxton