Summary
Overview
Work History
Education
Skills
Timeline
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Celeste Cruz

Austin,TX

Summary

Dynamic team leader with proven expertise at AlClear LLC, excelling in customer engagement and team motivation. Recognized for exceptional attention to detail and problem-solving skills, I effectively supervised staff and enhanced operational efficiency. Committed to fostering a collaborative environment while ensuring accurate cash handling and superior service delivery.

Overview

4
4
years of professional experience

Work History

Team Leader/ Supervisor

Alclear LLC
Austin, TX
09.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Collaborated with marketing department to develop effective promotional materials that resonated with target audience segments.
  • Trained new team members by relaying information on company procedures and safety requirements.

Cashier

Raising Cane's Restaurants
Austin, TX
02.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Boosted team morale and productivity, leading by example and providing support during peak hours.

Education

High School Diploma -

Del Valle High School
Del Valle, TX
06.2022

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team supervision/ Coaching/ Leadership
  • Customer Service
  • Cash handling expertise
  • Multitasking and Time Management
  • Bilingual in Spanish & English

Timeline

Team Leader/ Supervisor

Alclear LLC
09.2023 - Current

Cashier

Raising Cane's Restaurants
02.2021 - 12.2022

High School Diploma -

Del Valle High School
Celeste Cruz