Celeste Cruz
Austin,TX
Summary
Dynamic team leader with proven expertise at AlClear LLC, excelling in customer engagement and team motivation. Recognized for exceptional attention to detail and problem-solving skills, I effectively supervised staff and enhanced operational efficiency. Committed to fostering a collaborative environment while ensuring accurate cash handling and superior service delivery.
Overview
4
4
years of professional experience
Work History
Team Leader/ Supervisor
Alclear LLC
Austin, TX
09.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with marketing department to develop effective promotional materials that resonated with target audience segments.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier
Raising Cane's Restaurants
Austin, TX
02.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Boosted team morale and productivity, leading by example and providing support during peak hours.
Education
High School Diploma -
Del Valle High School
Del Valle, TX06.2022
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team supervision/ Coaching/ Leadership
- Customer Service
- Cash handling expertise
- Multitasking and Time Management
- Bilingual in Spanish & English
Timeline
Team Leader/ Supervisor
Alclear LLC
09.2023 - Current
Cashier
Raising Cane's Restaurants
02.2021 - 12.2022
High School Diploma -
Del Valle High School