Shlona Barrow
Customer Service Representative
Sweeny,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2020
2020
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader/ Supervisor
Bulldog Cafe
Sweeny, Texas
3 2012 - 12.2019
- Demonstrated excellent problem-solving and decision-making skills, resulting in a 25% reduction in conflict resolution time
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed, boosting productivity by 15%
- Delivered excellent customer service in a fast-paced environment, resulting in a 20% increase in customer satisfaction
Operations Manager
SGS (Société Générale de Surveillance) North America
Freeport, Texas
11.2007 - 03.2012
- Generated reports for the quantity and quality of products being loaded/discharged, resulting in a 25% improvement in inventory accuracy
- Cultivated and sustained relationships with customers and vendors to ensure successful project completion, resulting in a 30% increase in project efficiency
- Engaged in continuous training to enhance job skills and knowledge
- Managed and coordinated multiple projects, ensuring timely completion and maintaining high-quality deliverables
- Collaborated to identify and resolve operational issues, resulting in a 40% reduction in downtime
Education
Bachelors of Applied Science - Criminal Justice
Sam Houston State University
Huntsville, TX 01.2021 - 07.2024
Skills
Microsoft Excel
Ability to Multitask
Adaptability
Team Support & Collaboration
Customer Experiences
Communication Skills
Customer Service
Timeline
Bachelors of Applied Science - Criminal Justice
Sam Houston State University
01.2021 - 07.2024
Operations Manager
SGS (Société Générale de Surveillance) North America
11.2007 - 03.2012
Team Leader/ Supervisor
Bulldog Cafe
3 2012 - 12.2019