Celeste De La Huerta
Buckeye,AZ
Summary
Adept at fostering customer relationships and resolving concerns, I excelled at Discover Financial Services by leveraging my proficiency in Microsoft Office and call center technologies. As a trustworthy team contributor with a detail-oriented approach, I consistently ensured positive client experiences, enhancing satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative-Account Manager
Discover Financial Services
10.2020 - 10.2022
- Building and maintaining customer/client relationships; understanding their needs to ensure their satisfaction
- Answer customers questions regarding account information, assisting with payments, rewards, balance; high call volume, transfer calls, identify/ resolve customer/client concerns, ensuring positive experience
Billing Assistant Specialist
Discover Financial Services
10.2020 - 10.2022
- Submit dispute requests for customers and all other concerns regarding billing to their accounts, complete written work for dispute requests and queues on customer accounts; identify/ resolve customer/client concerns; ensure positive experience; customer service
Front Desk Receptionist/ Concierge
Atria Heritage Sun City
Sun City, AZ
01.2015 - 09.2020
- Answer and transfer calls, clerical work, assist residents, put up event flyers, handle event money and tickets; handle resident files, connect residents with proper departments regarding inquiry, customer service, administrative duties.
Customer Service Support Center
Clerk of Courts
Phoenix, AZ
11.2012 - 08.2013
- Document Preparation, sorts through recorded court documents and prepare for scanning with an individual goal to meet a quota of 8,000 documents daily
Sales Floor Associate
Walmart
Phoenix, AZ
07.2010 - 10.2012
- Cashier; Compute and record totals of transactions; Register daily accounts in register form; Maintain a clean and orderly environment; Welcome and assist customers; Establish or identify prices of goods;
- Restocking, Organizing and other duties as assigned
Opening & Closing, Customer Service, Hostess, Cashier
Jamba Juice
Phoenix, AZ
06.2008 - 05.2010
- Opening & Closing, Customer Service, Hostess, Cashier, Taking & Preparing Orders
Waitress/Hostess
IHOP
Phoenix, AZ
02.2005 - 09.2006
- Customer Service, Dining area preparation, Server; Clean up, Cashier
Legal File Room Assistant
Lane & Ehrlich, Ltd.
Phoenix, AZ
05.2006 - 08.2006
- Prepared files for mail out and or delivery, Scanning, Shredding, Set up and Organized files, Receptionist Backup
Education
Estrella Mountain Community College
Avondale, AZ01.2016
Phoenix College
Phoenix, AZ01.2011
Apollo College
Phoenix, AZ01.2009
High School Graduate -
Alhambra High School
Phoenix, AZ01.2008
Skills
- Trustworthy Team Contributor
- Positive Attitude
- Collaborative Team Member
- Self-motivated
- Quick learner
- Detail oriented
- Knowledgeable in Microsoft Word
- Proficient in PowerPoint
- Knowledgeable in Excel
- Light accounting
- Typing Proficiency: 60 WPM
- Bi-cultural
- Experienced with Orion Platform
- Experienced in Softphone Operation
- Ability to navigate on CRMA
- Knowledgeable in Microsoft Teams
- Familiar with Call Center Technologies
References
- Melissa Miloz, 623-810-0029
- Pearl Lopez, 602-503-2627
- Celeste Mendoza, 602-461-1604
- Melissa Dees, 602-361-4114
- Lovia Mada, 602-538-6160
Timeline
Customer Service Representative-Account Manager
Discover Financial Services
10.2020 - 10.2022
Billing Assistant Specialist
Discover Financial Services
10.2020 - 10.2022
Front Desk Receptionist/ Concierge
Atria Heritage Sun City
01.2015 - 09.2020
Customer Service Support Center
Clerk of Courts
11.2012 - 08.2013
Sales Floor Associate
Walmart
07.2010 - 10.2012
Opening & Closing, Customer Service, Hostess, Cashier
Jamba Juice
06.2008 - 05.2010
Legal File Room Assistant
Lane & Ehrlich, Ltd.
05.2006 - 08.2006
Waitress/Hostess
IHOP
02.2005 - 09.2006
Estrella Mountain Community College
Phoenix College
Apollo College
High School Graduate -
Alhambra High School
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