Celeste Finn
Fresno,CA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
18
18
years of professional experience
Work History
Medical Biller, Accounts Receivable
Finn Pro's Medical Billing Service
03.2020 - Current
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Delivered timely and accurate charge submissions.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Filed and updated patient information and medical records.
Tax Preparer
McFinns Tax Service
01.2015 - Current
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Analyzed financial records to verify accuracy of tax returns.
- Researched complex tax issues utilizing online resources and professional tax software.
- Identified potential audit red flags to minimize risk of IRS audits.
- Calculated estimated tax payments for clients.
Pre-Registration Specialist
UNITED HEALTHCARE CENTERS
02.2021 - 09.2021
- Entered patient demographics, insurance, and medical reason for visit to process registration
- Prepared accurate files by collecting patient's personal and billing information
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Prepared for upcoming appointments by pulling case records.
Front Desk Receptionist
OMNI FAMILY HEALTH
06.2019 - 08.2020
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Gathered information from patients, processed registration paperwork, and collected payments
- Protected patient data through strict compliance with HIPAA requirements
- Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information
- Checked patients in and out of appointments
- Coordinated patient appointments and hospital admissions
- Collected patient copays and balances.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Office Medical Biller
VALLEY ELECTRONIC BILLING SERVICE
09.2006 - 08.2019
- Reviewed claim denials and payer requirements for corrective action
- Worked hand in hand with front office staff to ensure proper information was received for claims processing
- Managed collections, including mailing of correspondence, working with patients to establish promissory notes for payment, and forwarding accounts to collection agency as needed
- Researched and replied to insurance, patient, and internal customer inquiries
- Oversaw and ran necessary reports in alignment with protocols
- Identified account discrepancies and issues that hindered claim payments.
- Liaised between patients, insurance companies, and billing office.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Education
No Degree - Child Development
Fresno City College
Fresno, CAHealth Insurance
Fresno Institute of Technology
Fresno, CA04.2000
High School Diploma - General Education
Washington Union High School
Fresno, CA06.1982
Skills
- Data entry
- Registration management
- Insurance verification
- Billing documentation
- Records management
- Schedule coordination
- Inbound call management
- Complaint investigation
- Multitasking
- Public speaking
- Scheduling
- Critical thinking
- Communication Management
- Monitoring
- Recruitment
- Benefits Administration
- Team Player
- Workforce Planning
- Word Processing
- Online position posting
- Payroll Processing
- Administrative Support
- Conflict Management
- Staff education and training
- Administrative Skills
- Business Administration
- Background Checks
Timeline
Pre-Registration Specialist
UNITED HEALTHCARE CENTERS
02.2021 - 09.2021
Medical Biller, Accounts Receivable
Finn Pro's Medical Billing Service
03.2020 - Current
Front Desk Receptionist
OMNI FAMILY HEALTH
06.2019 - 08.2020
Tax Preparer
McFinns Tax Service
01.2015 - Current
Office Medical Biller
VALLEY ELECTRONIC BILLING SERVICE
09.2006 - 08.2019
No Degree - Child Development
Fresno City College
Health Insurance
Fresno Institute of Technology
High School Diploma - General Education
Washington Union High School
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