Celeste Fuentes
San Antonio,TX
Summary
Proven leader at Texas Roadhouse Steakhouse, adept in coaching and sales strategies, enhanced team efficiency and customer loyalty through expert training and upselling techniques. Skilled in customer communication and schedule management, significantly improved service standards and revenue. Demonstrates a goal-oriented mindset and strong enthusiasm, fostering a culture of high performance and satisfaction.
Overview
5
5
years of professional experience
Work History
Hostess Trainer
Texas Roadhouse Steakhouse
06.2019 - 03.2020
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
Togo Curbside Trainer
Texas Roadhouse Steakhouse
05.2020 - 05.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Increased accuracy of packed items by diligently following packing order and verifying food order information.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Addressed customer inquiries and concerns, resolving issues related to orders.
Server Trainer
Texas Roadhouse Steakhouse
05.2021 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Bartender
Texas Roadhouse Steakhouse
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Sales Coordinator
Texas Roadhouse Steakhouse
08.2023 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including customer communications, and service sales.
- Increased sales revenue by establishing strong relationships with servers and teaching new ways on how to upsell items.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
Education
Bachelor of Science - Construction Science And Management
The University of Texas At San Antonio
San Antonio, TX12.2025
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX06.2023
High School Diploma -
Construction Careers Academy At Warren High School
9411 Military Dr W, San Antonio, TX 7825106.2021
Skills
- Customer Communication
- Goals and performance
- Strong enthusiasm
- Goal-oriented mindset
- Coaching skills
- Sales Strategies
- Upselling strategies
- Schedule Management
Languages
English
Timeline
Sales Coordinator
Texas Roadhouse Steakhouse
08.2023 - Current
Bartender
Texas Roadhouse Steakhouse
05.2022 - Current
Server Trainer
Texas Roadhouse Steakhouse
05.2021 - Current
Togo Curbside Trainer
Texas Roadhouse Steakhouse
05.2020 - 05.2021
Hostess Trainer
Texas Roadhouse Steakhouse
06.2019 - 03.2020
Bachelor of Science - Construction Science And Management
The University of Texas At San Antonio
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
Construction Careers Academy At Warren High School
Similar Profiles
Jackson CarneyJackson Carney
Lead Busser at Texas Roadhouse SteakhouseLead Busser at Texas Roadhouse Steakhouse
Carolyn AllenCarolyn Allen
Server at Texas Roadhouse SteakhouseServer at Texas Roadhouse Steakhouse
Leanna CarcassesLeanna Carcasses
Table Busser/Hostess at Texas Roadhouse SteakhouseTable Busser/Hostess at Texas Roadhouse Steakhouse