Celeste Guzman
Staten Island,NY
Summary
Accomplished Director of Logistics and Customer Service Representative at FHM Group Corp, adept in logistics analysis and warehouse management. Leveraged excellent communication and team leadership to enhance operational efficiency and customer satisfaction. Spearheaded initiatives that significantly improved on-time delivery rates, demonstrating a keen ability to train and mentor staff for peak performance.
Overview
8
8
years of professional experience
Work History
Director of Logistics /Customer Service Representative
FHMgroup Corp
08.2021 - 09.2024
- Developed comprehensive logistics plans to support company growth, increasing market share in a competitive industry.
- Identified bottlenecks in logistics processes and implemented targeted solutions for smoother operations.
- Managed transportation networks effectively, improving on-time delivery rates while minimizing transportation costs.
- Optimized warehouse operations by implementing modern storage solutions and process improvements, reducing product retrieval time.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
Armani Beauty
Armani
02.2018 - 06.2020
- Supported company goals by keeping up-to-date with changing industry standards and adjusting repair techniques accordingly.
- Adapted quickly to new technology advancements in the field, incorporating them into daily tasks as needed for improved results.
- Maintained high standards of quality for work performed in accordance with regulatory and customer demands.
- Followed company safety rules and procedures to protect team members and equipment.
LVMH Perfumes and Cosmetics
Givenchy
01.2017 - 02.2019
- Optimized production processes through effective communication with cross-functional teams, ensuring timely delivery of high-quality fragrances.
- Successfully launched new product lines by creating bespoke scents tailored to specific demographics and occasions.
- Established strong relationships with suppliers, securing high-quality raw materials at competitive prices.
- Collaborated with marketing teams to design fragrance campaigns that resonated with target audiences.
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Make any goal for the day 1000 and up.
Education
High School Diploma -
High School Of Telecommunications Arts And Technology
Brooklyn, NY06.2008
Skills
Training and mentoring
Logistics Analysis
Warehouse Management
Import and Export Regulations
Customer Service
Worker Supervision
Excellent Communication
Warehouse Organization
Team Leadership
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Director of Logistics /Customer Service Representative
FHMgroup Corp
08.2021 - 09.2024
Armani Beauty
Armani
02.2018 - 06.2020
LVMH Perfumes and Cosmetics
Givenchy
01.2017 - 02.2019
High School Diploma -
High School Of Telecommunications Arts And Technology