Celeste Howard

● Conducts 100+ outreach activities daily, leveraging cold calling, texting and building and maintaining a robust lead pipeline.

● Utilizes Salesforce.com to meticulously track KPI’s, analyze lead flow impact on territory performance, and generating insightful notes for internal stakeholders.

● Applies independent judgement in assessing lead potential, successfully transitioning qualified leads to internal and Field Regional Directors for further engagement.

● Enhances knowledge of industry trends and sales techniques through continuous skill development, positioning for advancement opportunities within the organization.

● Engages in strategic weekly prospecting campaigns by leveraging industry news, territory insights, and recruiter directives to optimize outreach efforts.

● Successfully sourced, screened, and interviewed IT professionals for a wide range of technical positions, including software developers, network engineers, system administrators, data scientists, and cybersecurity specialists using internal ATS systems, CRM software, and ERP tools such as LinkedIn Recruiter, Salesforce and Peoplesoft.

● Participated in full life cycle recruitment and hits or exceeds KPIs every week.

● Averaged 95% offer acceptance rate and 100% retention.

● Maintained 15+ consultants at a time reaching $10,810 in spread in a little over a year.

● Specialized in SQL and Python finding the top local and national developers for fortune 500 companies such as Bank of America, Wells Fargo, LPL Financial, CarMax, Ford, Blue Cross Blue Shield, Novant, and Centene.

● Collaborated with hiring managers and account managers to define job requirements, candidate profiles, and interview structures.

● Conducted in-depth technical interviews to evaluate candidates' skills, experience, and cultural fit.

● Managed the end-to-end recruitment process, including extending offers and negotiating compensation packages.

● Ensured compliance with all relevant employment laws and company policies throughout the recruitment process.

● Assisted the department manager in ensuring the given department’s standard presentation and merchandising goals are met.

● Helped the department manager execute a plan to achieve department service and volume goals and ensure accurate inventory management.

● Ensured that all customers receive excellent service through direct salesmanship, and prompt and courteous service.

● Led credit card sales averaging 15+ credit card sales weekly.

● Provided training, mentorship and evaluation to newly hired associates.

● Strong problem-solving skills with the ability to handle customer complaints, equipment malfunctions, and resolves conflicts effectively and diplomatically.