Celeste Jorgensen
Las Vegas,Nevada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Lead Ticket Agent
MGM Grand
09.2022 - Current
-Manage ticket sales
-Communicate daily with promoters, FOH, casino, and wholesale teams
-Assist and help with guest recovery issues through the phone, email, and in person
-Assist in booking VIP and executive reservations for any guests
Ticket Resolution Team Member
F1 Heineken Silver Las Vegas Grand Prix
11.2023 - 11.2023
-Assisted guests in locating their tickets
-Supervised multiple zone entrances
-Spoke with multiple 3rd party vendors on behalf of guests
-Utilized both Archtics and TM1 to accommodate and assist guests
Physical Therapy Aide
FIT Physical Therapy
12.2020 - 07.2021
I aided the Physical Therapist and Physical Therapist's Assistant in working with patients. This included doing ultrasounds, and using electro stimulation technology. I also performed simple household cleaning duties.
Education
High School Diploma -
Moapa Valley High School
Logandale05.2021
Skills
- POS Systems
- Microsoft Excel, Teams, and Outlook
- Ticketing Systems Knowledge
- Phone and Email Etiquette
Languages
Spanish
Professional Working
Timeline
Ticket Resolution Team Member
F1 Heineken Silver Las Vegas Grand Prix
11.2023 - 11.2023
Lead Ticket Agent
MGM Grand
09.2022 - Current
Physical Therapy Aide
FIT Physical Therapy
12.2020 - 07.2021
High School Diploma -
Moapa Valley High School
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