AUJANEIK MOSS
Spring,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Ticket Agent/Gate Agent
Spirit Airlines Inc.
Houston, TX
01.2024 - Current
- Resolved customer complaints in a professional manner.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
Customer Service Representative
United Airlines
Houston, TX
02.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Dispatcher
Diligentdeliverysystems
Houston, TX
02.2021 - 06.2022
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Education
High School Diploma -
Grant Union High School
Sacramento, CA06-2006
Skills
- Process Improvement
- Data Entry
- Upselling Strategies
- POS Systems
Timeline
Ticket Agent/Gate Agent
Spirit Airlines Inc.
01.2024 - Current
Customer Service Representative
United Airlines
02.2023 - 09.2024
Dispatcher
Diligentdeliverysystems
02.2021 - 06.2022
High School Diploma -
Grant Union High School