Dechone Lewis
St. Louis,MO
Summary
Dynamic professional with a proven track record in customer service and security management, notably at Chase Park Plaza Hotel. Excelled in roles requiring process improvement and strong interpersonal skills, enhancing customer satisfaction and operational efficiency. Skilled in data management and POS systems, I led a team of over 50 employees, significantly improving service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Ticket Agent
Galleria Cinema 6
St. Louis, USA
11.2022 - 06.2023
- Saling movie tickets in ticket booth
- Performed cashier duties such as handling payments by credit cards, checks or cash.
Greeter
Sams Club
Des Peres, USA
05.2018 - 04.2020
- Greet Club Members as they enter the store
- Check receipt as they depart
Account Representative
GC Services
Weldon Springs, USA
10.2016 - 03.2017
- Handling account disputes
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Utilized job-related software to prepare change of address records.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Owner/Operator
Platinum D.Js
Granite City, USA
01.2012 - 01.2017
- Entertaining through playing music at events for clients at the location of there choice
- Cash handling
- Record keeping
- File organizing
Independent Contractor
Laclede Cab
St. Louis, USA
08.2014 - 08.2015
- Transporting customers to and from there destinations
Independent Contractor/Driver
Express Medical Transit
St. Louis, USA
02.2014 - 07.2014
- Transport students to and from school, transport clients to and from their Doctors appointments
Security Agent
Chase Park Plaza Hotel
St. Louis, USA
09.2008 - 01.2011
- Checking vehicles
- Securing the area
- Anti-theft patrol
- Personal Protection
- Camera Monitoring
- Handcuff Certified
- St
- Louis city/county License
- Distribution of payroll checks
Director of Security
E.P.S.I
St. Louis, USA
07.2006 - 01.2010
- Checking vehicles
- Securing the area
- Anti-theft patrol
- Personal Protection
- Handcuff Certified
- St
- Louis city/county License
- Overseeing over 50 employees
Education
Associates - Business and Accounting
Everest Collage
Earth City, MO01.2008
Certificate - Security
Southwest Illinois College (S.W.I.C)
Granite City, IL01.2007
Skills
- Process improvement
- Patience and tolerance
- Ticketing systems
- Ticket sales
- Order and payment processing
- Customer Service-oriented
- [Software] system proficiency
- Data management
- Accurate data entry
- POS systems
- Basic computer skills
- Strong interpersonal skills
- Cash handling experience
- Empathy and patience
- Mathematical calculations
- Complaint handling
- Customer engagement
Certification
CDL Class B
Forklift Certificate
Awards
- Employee Of The Month, 11/01/09
- Outstanding Bus Driver, 04/01/01
- Excellent Customer Service, 01/01/11
- Highest Sales Performance, 12/01/03
Additionalinformation
True, True, True, True, True, Spoke with customers about the Hope Six program., Asked businesses for their involvement in the program., Discussed the benefits of the program., Assist customers in a four diamond hotel., Answering phone calls for Lost and Found items., Checking vehicles., Securing the area., Anti-theft patrol., Personal Protection., Camera Monitoring., Handcuff Certified., St. Louis city/county License., Distribution of payroll checks., Knowledge of car parts and their function., Skilled at audio installation., Experienced with Windows 98 and XP., Experienced with Microsoft Office., Familiar with Windows 7, 8 and Vista.
Personal Information
Authorized To Work: US
Accomplishments
- Employee Of The Month November 2009
- Oustanding Bus Driver April 2001
- Excellent Costumer Service January 2011
- Highest Sells Performance December 2003
Websites
References
References available upon request.
Timeline
Ticket Agent
Galleria Cinema 6
11.2022 - 06.2023
Greeter
Sams Club
05.2018 - 04.2020
Account Representative
GC Services
10.2016 - 03.2017
Independent Contractor
Laclede Cab
08.2014 - 08.2015
Independent Contractor/Driver
Express Medical Transit
02.2014 - 07.2014
Owner/Operator
Platinum D.Js
01.2012 - 01.2017
Security Agent
Chase Park Plaza Hotel
09.2008 - 01.2011
Director of Security
E.P.S.I
07.2006 - 01.2010
Associates - Business and Accounting
Everest Collage
Certificate - Security
Southwest Illinois College (S.W.I.C)
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