Stephen Moreno
San Antonio,TX
Summary
Dynamic professional with a proven track record at Southwest Airlines, excelling in customer service and complaint resolution. Skilled in accurate data entry and process improvement, I enhance client experiences while maintaining operational efficiency. Committed to delivering exceptional service, I foster strong relationships and adapt quickly to new software tools and environments.
Overview
16
16
years of professional experience
Work History
Ticket Agent
Southwest Airlines
03.2012 - Current
- Assisted customers with ticket purchases and travel inquiries.
- Processed payments and issued tickets using point-of-sale systems.
- Provided information on schedules, routes, and fare options to enhance customer experience.
- Resolved passenger issues and complaints efficiently to maintain satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Learned company policies and procedures to deliver accurate service information.
- Adapted quickly to new software tools for ticketing and reservation management.
- Maintained cleanliness and organization in ticketing areas for optimal workflow efficiency.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
Loan Officer
EZ Corp
01.2010 - 01.2012
- Evaluated borrower financial information to determine loan eligibility and risk assessment.
- Assisted clients in completing loan applications, ensuring accuracy and compliance with regulations.
- Developed strong client relationships through effective communication and personalized service.
- Collaborated with underwriters to expedite loan approval processes and resolve issues promptly.
- Conducted market research to identify trends and recommend suitable loan products to clients.
- Streamlined application processing by implementing efficient workflows, enhancing team productivity.
- Led initiatives to improve customer satisfaction scores through enhanced service delivery strategies.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Education
High School Diploma -
International School of The Americas
San Antonio, TXSkills
- Patience and tolerance
- Accurate data entry
- Customer Service-oriented
- Data entry
- Upselling strategies
- Process improvement
- Reservation management
- Ticket sales
- Software system proficiency
- Complaint handling
- Information assistance
Timeline
Ticket Agent
Southwest Airlines
03.2012 - Current
Loan Officer
EZ Corp
01.2010 - 01.2012
High School Diploma -
International School of The Americas