Jewel Brown
Raleigh,NC
Summary
Dedicated Ticket Agent with a strong focus on process improvement and conflict resolution. Proven ability to enhance customer experiences through accurate data entry and effective collaboration during peak travel periods.
Overview
8
8
years of professional experience
Work History
Ticket Agent
Unifi
01.2023 - Current
- Processed ticket transactions efficiently, ensuring compliance with company policies and industry regulations.
- Assisted passengers with travel inquiries, providing accurate information to enhance customer experience.
- Collaborated with team members to maintain smooth operations during peak travel periods.
- Resolved passenger issues promptly, utilizing conflict resolution skills to maintain customer satisfaction.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Senior Manufacture Support
Caterpillar
03.2018 - Current
- Operated heavy machinery to ensure efficient production of construction equipment components.
- Conducted quality inspections to maintain high standards of product integrity and safety compliance.
- Collaborated with team members to optimize workflow and reduce downtime in manufacturing processes.
- Trained new employees on safety protocols, machine operation, and production techniques for improved efficiency.
Education
Bachelor of Science - Accounting
Indiana Wesleyan University
Marion, IN04-2027
Associate of Arts - Accounting
Indiana Wesleyan University
Marion, IN05-2023
High School Diploma -
Trotwood High School
Trotwood, OH05-2007
Skills
- Patience and tolerance
- Accurate data entry
- Customer Service-oriented
- Data entry
- Process improvement
Timeline
Ticket Agent
Unifi
01.2023 - Current
Senior Manufacture Support
Caterpillar
03.2018 - Current
Bachelor of Science - Accounting
Indiana Wesleyan University
Associate of Arts - Accounting
Indiana Wesleyan University
High School Diploma -
Trotwood High School