MELE TAI
Hawthorne,Ca.
Summary
Experienced Office management with years of experience optimizing productivity, efficiency quality across various environments. Also familiar with Cash registers, terminals, and Highly dependable. Fourteen years of excellent customer service Possess excellent verbal and written skills Working knowledge of data entry system Skilled at problem solving and conflict resolution, and able to help encourage teamwork.
Professional aviation service provider with strong focus on passenger satisfaction and operational efficiency. Effective in coordinating with team members to ensure smooth boarding processes and resolving issues promptly. Adaptable to changing needs and reliable under pressure. Skilled in communication, customer service, and conflict resolution.
Knowledgeable ticket/gate agent with extensive experience in managing passenger boarding processes and ensuring compliance with airline and safety regulations. Demonstrated ability to efficiently coordinate gate activities, resolving passenger issues and ensuring smooth operations. Known for excellent communication and problem-solving skills, contributing to effective teamwork and high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Ticket/Gate Service Agent
Spirit Airlines Inc.
Los Angeles, CA
11.2022 - 05.2026
- Managed boarding processes to ensure timely departures and customer satisfaction.
- Coordinated with team members to resolve passenger issues efficiently and effectively.
- Monitored gate area for safety compliance and operational efficiency.
- Assisted in training new staff on procedures and customer service standards.
- Led initiatives to improve communication between gate agents and flight crews.
- Ensured accurate documentation of flight status, delays, and passenger information.
- Managed boarding pass distribution to ensure an organized boarding process.
- Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
- Updated passenger records in reservation system accurately and promptly after any changes or requests.
- Coordinated with baggage handlers to guarantee proper luggage placement on flights.
- Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
- Ensured accurate flight information displays by updating gate boards and monitor systems.
- Verified identification documents, maintaining strict security protocols at all times.
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
- Assisted in training new Gate Service Agents, sharing best practices for optimal performance in the role.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
Certified Flagger
ABM Aviation
City of Los Angeles, CA
09.2021 - 10.2022
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Controlled drivers' speed, movement and routes with hand signals and signs.
Warehouse Associate
Nordstrom
Torrance, CA
11.2020 - 09.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently lifted materials weighing as much as 10 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Entered quantity received against purchase order in computer system.
Facilities Coordinator
ABM Aviation
City of Los Angeles, CA
06.2019 - 03.2020
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
Assistant Manager on Duty
ABM Aviation
City of Los Angeles, CA
06.2015 - 06.2019
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Formulated procedures to use in event of accidents, fires or other emergencies.
Assistant Manager on Duty
New South Parking
Los Angeles, Ca.
06.2015 - 06.2016
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Developed schedules for up to Fifty employees per shift.
- Set goals for department and supported employees in meeting expectations.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Delivered training for staff development, change management and materials, process and technical controls.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Shift Manager
New South Parking
City of Los Angeles, CA
08.2011 - 06.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked booths to confirm maintenance and cleaning met code and regulations.
Cashier
Five Star Parking
City of Los Angeles, CA
02.2007 - 08.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma - Accounting
ICDC College - Lawndale
Lawndale, CAHigh School Diploma -
Leuzinger High School
Lawndale, CA06-2003
High School Diploma - Dental Assisting
Everest College
Skills
- Customer Service, Cash Handling, Inventory control, Scheduling
- Additional Information
- Computer Skills: fluent in
- Microsoft Word and Excel, some knowledge of Power point
- Well demonstrated good customer service relationship and management skills
- Committed to only delivering excellence displaying honesty, integrity and ethics
- Leadership
- Customer Satisfaction
- Safety Regulations
- Signal Flagging
- Set Construction
- Active Listening
- Ticketing system
- Airport security awareness
- Passenger assistance
- Baggage handling
- Travel documentation
- Emergency procedures
- Public address announcements
- Reservation management
- Flight scheduling
- Boarding process management
- Airline policies compliance
- Disability assistance
- Teamwork
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Ticket/Gate Service Agent
Spirit Airlines Inc.
11.2022 - 05.2026
Certified Flagger
ABM Aviation
09.2021 - 10.2022
Warehouse Associate
Nordstrom
11.2020 - 09.2021
Facilities Coordinator
ABM Aviation
06.2019 - 03.2020
Assistant Manager on Duty
ABM Aviation
06.2015 - 06.2019
Assistant Manager on Duty
New South Parking
06.2015 - 06.2016
Shift Manager
New South Parking
08.2011 - 06.2015
Cashier
Five Star Parking
02.2007 - 08.2011
High School Diploma - Accounting
ICDC College - Lawndale
High School Diploma - Dental Assisting
Everest College
High School Diploma -
Leuzinger High School