Celeste Kennedy
Largo
Summary
Dynamic Shift Leader at Taco Bell with a proven track record in team motivation and customer service management. Enhanced service speed during peak hours and implemented inventory processes that reduced waste. Skilled in conflict resolution and staff training, fostering a collaborative environment that drives operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Leader
Taco Bell
8671 Ulmerton Rd
03.2026 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels to optimize stock availability and reduce waste.
- Implemented efficiency improvements that enhanced service speed during peak hours.
- Collaborated with management to develop training materials for new hires.
- Assisted in scheduling shifts to align staffing with business needs.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Monitored team performance, providing feedback to drive continuous improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Manager
Checkers
6200 9th St North
08.2024 - 01.2026
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs for staff, enhancing team performance and operational knowledge.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Oversaw scheduling of shifts, aligning workforce availability with peak business demands.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placement.
- Enhanced store layout and merchandising strategies, driving improved customer engagement and sales growth.
- Collaborated with suppliers to negotiate favorable terms, improving cost efficiency on inventory procurement.
- Fostered a positive work environment through team-building initiatives and effective communication strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Deli Associate
Winn Dixie Supermarket
5800 54th North
01.2024 - 07.2025
- Prepared and sliced deli meats and cheeses according to customer specifications.
- Assisted customers in selecting products, providing recommendations for optimal choices.
- Maintained cleanliness and organization of deli area, adhering to health and safety standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Operated slicers, scales, and other equipment safely and effectively for daily tasks.
- Managed inventory levels by monitoring stock and placing orders as needed.
- Trained new associates on proper food handling techniques and customer service skills.
- Implemented process improvements that enhanced workflow efficiency within deli department.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
Cashier
7 Eleven Gas Station
3210 16th Ave South
01.2020 - 05.2024
- Processed customer transactions accurately using point-of-sale system.
- Managed cash register efficiently, ensuring balanced end-of-shift cash drawers.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Monitored inventory levels, restocking items to maintain product availability.
- Implemented promotional displays to enhance sales of key merchandise items.
- Spearheaded initiatives to improve checkout efficiency during peak hours.
- Collaborated with team members to streamline daily operations and enhance workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Saint Petersburg High
St. Petersburg, FL05-2006
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Motivational leadership
Timeline
Shift Leader
Taco Bell
03.2026 - Current
Manager
Checkers
08.2024 - 01.2026
Deli Associate
Winn Dixie Supermarket
01.2024 - 07.2025
Cashier
7 Eleven Gas Station
01.2020 - 05.2024
High School Diploma -
Saint Petersburg High