Celeste Lane
Jacksonville
Summary
Proactive Shift Leader with a proven track record at Walgreens, adept in cash management and fostering a team-oriented environment. Demonstrated ability to enhance customer satisfaction and resolve complaints efficiently, ensuring a seamless operation. Excels in maintaining high safety and cleanliness standards, embodying a positive attitude and exceptional problem-solving skills.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Englewood High School
Jacksonville, FL05-2019
Skills
- Positive attitude
- Cash Management
- Team leadership
- Problem-solving
- Cash handling
- Customer service focus
- Flexible schedule
Timeline
Shift Leader
Walgreens
07.2021 - Current
High School Diploma -
Englewood High School
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