Celeste Locke
El Paso,TX
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients needs.
Overview
3
3
years of professional experience
Work History
Case Manager
Acuity International
El Paso, TX
05.2023 - Current
- Provide participants from Young Adult Case Management Program (YACMP) entry and release
- Conduct orientation, initial interviews, assessments, and tailored service plans
- Conduct regular communication with ICE
- Maintain participants court records.
Case Manager
Continuity Global Solutions
Fort Bliss, TX
06.2021 - 01.2023
- Maintain a case load in accordance with Office of Refugee and Resettlement (ORR) policies
- Engage and involve children and their sponsors in the casework process
- Document progress that children and family/sponsors make toward risk reduction, and positive case outcomes
- Prepare, submit, and maintain accurate records, files, forms statistics and additional information in accordance with agency policies
- Participate in case staffing
- Key Achievements: Received certificate for record of outstanding accomplishments at ORR Emergency Intake Shelter (EIS)
- Featured on Sites newsletter for being detailed oriented on all cases.
Youth Care Worker
Continuity Global Solutions
Fort Bliss, TX
04.2021 - 05.2021
- Provide direct supervision of children in care
- Assist during transition and movement of children
- Ensure all policies and procedures are adhered to
- Ensure quality care for all Unaccompanied children (UC) residents.
Education
Bachelor of Science - Interdisciplinary Studies,
University of Houston Downtown
Houston, TX12.2020
Associate of Arts - Psychology
El Paso Community College
05.2016
High School Diploma -
Eastwood High School
05.2013
Skills
- Verbal and non-verbal communication skills
- English/Spanish
- Attentive listener
- Assessment/ Intake interviews
- Multi-tasking
- Time management
- Community Outreach
- Client Advocacy
- Case Management
- Case Documentation
- Problem-Solving
Social Learning Experience/Volunteer Work
- Houston Food Bank, Houston, Texas, 09/2019, 12/2019, Warehouse- Fill boxes with food for schools and shelters., Food Pantry- Organize food pantry and display food in pantry for clients.
- Front Steps-Homeless Shelter, Austin, Texas, 09/2018, 01/2019, Mail and Hygiene Desk, Dinner Service, Administrative Work
Accomplishments
• Received certificate for record of outstanding accomplishments at ORR Emergency Intake Shelter (EIS).
• Featured on Sites newsletter for being detailed oriented on all cases
Reading and Listening Interests
Reading: Memoirs/Autobiographys- Cant Hurt Me: Master your mind and defy the odds, In my skin: A memoir of Addiction
Mental Health- Goodmorning Monster
Podcasts : True Crime- Voices for Justice, Crime Junkie
Religion & Spirituality- Hey its the Luskos
Mental Health/Health- Encountering you, Better tomorrow with Hannah Brown, The best of you
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Case Manager
Acuity International
05.2023 - Current
Case Manager
Continuity Global Solutions
06.2021 - 01.2023
Youth Care Worker
Continuity Global Solutions
04.2021 - 05.2021
Bachelor of Science - Interdisciplinary Studies,
University of Houston Downtown
Associate of Arts - Psychology
El Paso Community College
High School Diploma -
Eastwood High School
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