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Luz Peters
Parker,AZ
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
14
14
years of professional experience
Work History
Case Manager
La Paz County Public Fiduciary
Parker, AZ
12.2025 - Current
- Coordinated comprehensive case plans, addressing client needs through thorough assessment and tailored support strategies.
- Advocated for clients by connecting them with community resources to promote well-being and independence.
- Developed and maintained accurate documentation in compliance with regulatory standards to ensure accountability.
- Communicated effectively with stakeholders, providing updates on cases and advocating for necessary changes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Senior Account Clerk
La Paz County School Superintendents Office
Parker, AZ
03.2024 - 12.2025
- Managed payroll disbursements, adhering to state regulations while ensuring timely and accurate employee compensation.
- Coordinated accurate account reconciliations to maintain financial integrity and compliance with regulatory standards.
- Streamlined invoice processing workflows, improving turnaround times and enhancing vendor relationships through effective communication.
- Developed comprehensive financial reports, providing stakeholders with critical insights for informed decision-making processes.
- Maintained confidentiality in handling sensitive information while adhering to established data protection protocols.
Human Resources Specialist
The GEO Group, Inc.
Golden Valley, AZ
07.2023 - 03.2024
- Developed targeted recruitment strategies to attract high-quality candidates aligned with organizational needs and values.
- Facilitated comprehensive candidate assessments, ensuring alignment with job requirements and cultural fit.
- Streamlined the interview process by coordinating schedules and preparing hiring managers with relevant candidate insights.
- Cultivated positive relationships with candidates, enhancing their overall experience throughout the recruitment lifecycle.
- Monitored recruitment metrics to identify trends and implement improvements that enhance hiring processes.
- Maintained accurate records of recruitment activities, supporting compliance with legal requirements and internal policies.
- Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
Customer Service Representative
UniFirst
New Kensington, PA
04.2021 - 06.2023
- Delivered exceptional customer experiences by effectively addressing inquiries and resolving issues promptly.
- Cultivated strong relationships with clients to enhance loyalty and promote ongoing business opportunities.
- Managed customer accounts, ensuring accurate records of interactions for follow-up and service improvement.
- Guided clients through product selections, providing tailored recommendations that addressed their specific requirements.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Bartender
American Legion Post 868
Lower Burrell, PA
02.2020 - 06.2023
- Supervised beverage preparation, guaranteeing consistency in quality and presentation across all service offerings.
- Monitored compliance with health and safety regulations, maintaining a safe environment for both staff and guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Customer Service Representative
Vogel Disposal
Mars, PA
12.2015 - 04.2021
- Delivered personalized support in both English and Spanish, enhancing customer satisfaction and loyalty significantly.
- Resolved customer inquiries promptly, utilizing strong problem-solving skills to ensure a positive experience.
- Advocated for client needs during service escalations, promoting fair resolutions that aligned with company values.
- Monitored ongoing case progress regularly, adjusting strategies based on evolving customer circumstances or feedback received.
- Provided language translation services for customer service inquiries.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met all call quality standards and daily quotas for first-call resolution.
Office Administrator
Bass Pro Shops
Savannah, GA
07.2012 - 11.2015
- Responsible for all administrative processes within the office, as well as providing general secretarial support to enable the smooth and effective running of the office
- Followed standardized company procedures relating to all aspects of Office performance.
- Resourcing of candidate and appropriately advertising for recruiting place-able staff.
- Answered incoming calls in a professional matter.
- Managed payroll and other tasks relating to staff wages.
- Updated databases with confidential and relevant information.
- Involved in documenting grievances, terminations, absences, performance reports, and compensation and benefits information.
Education
Specialist Certificate - Human Resources
Specialist Certificate - Carpentry / Masonry
High School Diploma - Advanced Medical Billing and Coding
01-2019
Bachelor - Criminal Justice
01-2010
Diploma - High School
06-2001
Skills
- Significant Administrative Skills
- Strong written and verbal communication skills
- Proficient in Microsoft Office software, including Excel, and Power Point
- Ability to analyze and resolve problems in a timely manner
- Strong initiative, with the ability to stay focused and proactive while working independently
- Fluent in speaking, reading, and writing Spanish
- Problem-solving
- Organization and multitasking
- Positive attitude
- Email and telephone etiquette
- Critical thinking
- Documentation proficiency
- MS office
- Recruitment
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
Case Manager - La Paz County Public Fiduciary
12.2025 - Current
Senior Account Clerk - La Paz County School Superintendents Office
03.2024 - 12.2025
Human Resources Specialist - The GEO Group, Inc.
07.2023 - 03.2024
Customer Service Representative - UniFirst
04.2021 - 06.2023
Bartender - American Legion Post 868
02.2020 - 06.2023
Customer Service Representative - Vogel Disposal
12.2015 - 04.2021
Office Administrator - Bass Pro Shops
07.2012 - 11.2015
U.S. Army / Naval Battalion Center - Specialist Certificate, Carpentry / Masonry
Career Training Academy - High School Diploma, Advanced Medical Billing and Coding
University of Phoenix - Bachelor, Criminal Justice
Scholars Academy - Diploma, High School
U.S. Army - Specialist Certificate, Human Resources