Celeste Lopez
Burbank,CA
Summary
To secure a responsible opportunity in a reputable organization and enhance professional and educational skills in a dynamic work environment . Outgoing and friendly, delivering customer service excellence, including clerical support and public interaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
5
5
years of professional experience
Work History
ERS Dispatch Associate
Automobile Club Of Southern California
Burbank, CA
12.2021 - 03.2022
- Answered calls from automatic routing system and documented information from callers
- Updated information on member service orders per their request
- Received public emergency and non-emergency calls from members and service providers
- Read caller information and documented details in the system
- Made non-emergency calls to police if members were in unsafe locations, or as needed
- Facilitated communications between members and field personnel to answer questions or resolve concerns
- Processed inbound calls from members and independent contract stations within a fast-paced call center environment
- Exceeded member expectations by demonstrating concern for member safety
- Kept members informed of the status and progress of their requests utilizing various dispatching applications
- Effectively diffused high-tension situations
- Utilized job knowledge and available resources to provide excellent member service
- Completed four-weeks of training
- Answered questions regarding service orders or member benefits for members or service providers
- Communicated with other dispatch agents, as needed
- Handled 50+ member interactions per day, giving polite service to ensure member retention and satisfaction
Case Manager/Case Assistant/Receptionist/Demand Writer
Law Offices of Tim D. Wright
Burbank, CA
07.2018 - 06.2021
- Signed up new clients and maintained case files
- Answered high volume incoming phone calls and transferred to appropriate personnel
- Requested and obtained medical and billing records pertaining to client’s cases
- Collected and distributed office correspondence
- Communicated with clients,medical providers, and insurance adjusters via phone calls, text messages and emails regarding case files
- Updated Casepeer and Meruscase with case file information
- Worked up client case files before going into litigation or negotiations
- Reviewed medical records and summarized into a legal demand
Crew Member/Shift Leader
Baskin Robbins
Burbank, CA
04.2017 - 07.2018
- Greeted customers and provided details on menu items, including seasonal flavors, new ice cream, allergens and holiday specials
- Assisted customers by providing information and resolving complaints
- Maintained menu knowledge to provide recommendations and answers to customers’ questions
- Monitored amounts of all ice cream flavors and and replaced when depleted
- Received payment by cash, check, credit and debit cards
- Washed dishes, wiped countertops, and kept dining area clean
- Prepared daily bank deposits and change orders.
Office Assistant
City Attorney’s Office
Burbank, CA
10.2016 - 12.2016
- Data entry using Microsoft Office software
- Helped organize and maintain office common areas
- Restocked office supplies as needed
- Filed, shredded, copied and faxed documents
- Filed paperwork at the Burbank courthouse, when needed
- Organized and filed case files in alphabetical order.
Education
High School Diploma -
John Burroughs High School
05.2018
Skills
- Strong time management and organizational skills
- Accurate data entry skills
- Implements quality customer service
- Flexible in meeting various workplace needs, fast learner
- Works well under pressure
- Team Player
- Microsoft Office 365
- Documentation proficiency
- Case management
- Written and verbal communication
- Problem-solving
Timeline
ERS Dispatch Associate
Automobile Club Of Southern California
12.2021 - 03.2022
Case Manager/Case Assistant/Receptionist/Demand Writer
Law Offices of Tim D. Wright
07.2018 - 06.2021
Crew Member/Shift Leader
Baskin Robbins
04.2017 - 07.2018
Office Assistant
City Attorney’s Office
10.2016 - 12.2016
High School Diploma -
John Burroughs High School