Celeste Nogueras
New York
Summary
Detail-oriented, customer-focused professional with 6+ years of experience in high-traffic environments. Skilled in front-desk support, phone communication, and record management, with a strong focus on organization and delivering a welcoming experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
New York Botanical Garden
Bronx
11.2025 - Current
- Delivered efficient customer service in a high-traffic retail environment, processing POS transactions accurately.
- Safely packaged live plants and pottery while assisting customers with product selection.
- Oversaw apparel merchandising and inventory, conducting stock checks, replenishment, and maintaining displays for optimal presentation.
- Maintained organized stockroom operations and supported team members with product knowledge.
- Assisted in ensuring efficient store operations during busy seasons and special events.
Customer Service Agent
SPS GLOBAL
Rockefeller Center
09.2024 - 06.2025
- Managed high-volume inbound and outbound customer calls, delivering prompt and accurate support with a customer-first approach.
- Created and led Group Visits Department, developing scalable systems that improved coordination and consistency in visitor management.
- Designed Excel tracking tools to monitor advance booking inquiries, enabling better team alignment and increasing response accuracy.
- Collaborated with ticketing, operations, and guest services teams to streamline communication, resulting in enhanced visitor satisfaction.
Assistant Sales Manager
Imagine Exhibitions
NY
05.2023 - 08.2024
- Led by example in delivering exceptional customer service, training team members on product knowledge and suggestive selling techniques.
- Coached staff on equipment use and upselling strategies in souvenir photo operations to enhance service quality and drive revenue.
- Supervised daily POS operations, ensuring transaction accuracy and resolving customer issues while maintaining compliance with company policies.
- Oversaw floor organization and visual merchandising standards, delegating tasks to team members to ensure a clean and fully stocked store.
Sales Associate
WARNER MEDIA DISCOVERY - HARRY POTTER NEW YORK FLAGSHIP
NY
10.2021 - 04.2023
- Supervised high-volume cashier operations in a fast-paced environment, ensuring efficient guest service and accurate transactions.
- Directed merchandising and inventory intake, maintaining clean, organized displays and ensuring accurate product pricing.
- Oversaw hardware inventory control for VR equipment, conducting audits and enforcing maintenance protocols to ensure optimal readiness for shows.
- Led order processing in the personalization department, operating machinery, training team members, and managing custom order data in Excel.
Education
Associate of Science (AS) - Business
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
New YorkSkills
- POS Operations
- Visual merchandising
- Microsoft Office Suite
- Google Suite
- Microsoft Teams
- Adobe Photoshop
- Data analysis
- Problem solving
Timeline
Sales Associate
New York Botanical Garden
11.2025 - Current
Customer Service Agent
SPS GLOBAL
09.2024 - 06.2025
Assistant Sales Manager
Imagine Exhibitions
05.2023 - 08.2024
Sales Associate
WARNER MEDIA DISCOVERY - HARRY POTTER NEW YORK FLAGSHIP
10.2021 - 04.2023
Associate of Science (AS) - Business
BOROUGH OF MANHATTAN COMMUNITY COLLEGE