Celeste Norwood
Seffner
Summary
Process driven insurance professional with 8 plus years of experience supporting operational consistency, performance improvement, and customer engagement across complex service environments. Proven ability to partner with leaders, review workflows, identify gaps, and implement sustainable process improvements aligned to business goals. Strong background in virtual consulting, performance tracking, coaching, and organizational leadership.
Overview
9
9
years of professional experience
Work History
Operations Specialist
United States Navy Reserve
12.2024 - Current
- Support operational readiness through process compliance, performance tracking, and documentation accuracy, ensuring alignment with readiness standards and leadership objectives.
- Assist leadership with reinforcing standards, conducting assessments, and delivering training in both virtual and in person environments.
Inside Consultant II
Allstate Insurance
Tampa
06.2023 - Current
- Support consistent execution of business processes while ensuring alignment with organizational standards and customer experience goals.
- Conduct file reviews and observations to identify improvement opportunities and reinforce best practices.
- Maintain accurate and timely documentation using journaling and tracking tools.
- Communicate progress, trends, and outcomes with leadership.
- Designed a collaborative manager coaching log to strengthen feedback loops, reinforce education, and drive performance consistency, contributing to improved coaching engagement and more consistent execution across the team.
Claims Resolution Representative, Total Loss
Liberty Mutual Insurance
Tampa
03.2022 - 06.2023
- Applied standardized processes to resolve moderate complexity total loss claims while identifying efficiency gaps and recommending improvements.
- Partnered with leadership to support goal attainment and operational consistency.
- Trained and mentored new team members to reinforce process adherence, elevate capability, and improve engagement, supporting faster onboarding timelines and increased accuracy.
- Supported CAT operations requiring adaptability and virtual collaboration.
Auto Adjuster III
USAA
Tampa
01.2017 - 01.2022
- Executed end to end claims processes aligned with organizational objectives and performance expectations.
- Consulted with members and internal stakeholders to deliver consistent, customer focused outcomes.
- Recognized for strong process adherence, documentation accuracy, and ability to influence positive results through communication and problem solving, earning multiple service and performance awards.
Education
Master of Science - Organizational Leadership
Bethune Cookman University
Daytona Beach, FLBachelor of Applied Science - Business and Organizational Leadership
Valencia College
Orlando, FLSkills
- Process Review and Implementation
- Agency and Stakeholder Consulting
- Performance Measurement and Follow Up
- Growth and Customer Engagement
- Virtual Coaching and Consultations
- Skill Gap Identification
- Business Plan Alignment
- Change Management
- Documentation and Activity Tracking
Timeline
Operations Specialist
United States Navy Reserve
12.2024 - Current
Inside Consultant II
Allstate Insurance
06.2023 - Current
Claims Resolution Representative, Total Loss
Liberty Mutual Insurance
03.2022 - 06.2023
Auto Adjuster III
USAA
01.2017 - 01.2022
Master of Science - Organizational Leadership
Bethune Cookman University
Bachelor of Applied Science - Business and Organizational Leadership
Valencia College