Celeste Palmer
Columbus,OH
Summary
Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
Overview
19
19
years of professional experience
Work History
Catering Coordinator
Beyond The Taste Caterers
Columbus, OH
01.2021 - Current
- Organized staff training sessions to ensure excellent customer service standards.
- Created detailed timelines for each event to ensure that all tasks were completed on time.
- Generated weekly reports summarizing upcoming events, staffing needs, menu items.
- Executed scheduling, logistics and follow-ups with event staff.
Elderly Caregiver
Self-employed
Columbus, OH
07.2018 - Current
- Make and manage calendar appointments for elderly patient.
- Maintained accurate records of service provided, changes in client condition, medications administered and other pertinent information.
- Work with senior physicians to ensure superior healthcare for elderly patient.
- Transported elderly patient to personal, professional and medical appointments.
Customer Service Representative
Sedgwick Claims Management Services Inc.
Hilliard, OH
05.2015 - 12.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Claims Analyst
Affinion Group
Westerville, OH
02.2005 - 01.2015
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Developed strategies for resolving complex claims issues.
- Maintained accurate records of all claim activities in accordance with company policies.
- Gathered proper documentation and data to prepare claims for submission.
References
References available upon request.
Timeline
Catering Coordinator
Beyond The Taste Caterers
01.2021 - Current
Elderly Caregiver
Self-employed
07.2018 - Current
Customer Service Representative
Sedgwick Claims Management Services Inc.
05.2015 - 12.2019
Claims Analyst
Affinion Group
02.2005 - 01.2015
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