Celeste Peña
Lakeland,FL
Overview
2
2
years of professional experience
Work History
Key Holder Leader
Bath & Body Works, Limited Brands
10.2021 - Current
- Enhance customer experience by providing service and addressing inquiries promptly.
- Increase store sales by creating visually appealing merchandise displays and product placements.
- Strengthen team performance by conducting regular training sessions om product knowledge and sale techniques.
- Streamline inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increase sale revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Manage a team of 6-10 individuals, overseeing restocking procedures, coordinating offsite trips, accurate completion of shipment processing, and maintaining thorough inventory records.
Education
Bachelor of Science - Business Administration
Florida Southern College
Lakeland, FL06.2025
Associate of Arts - Liberal Arts And General Studies
Polk State College
Lakeland, FL06.2023
Skills
- Bilingual
- Staff Oversight
- Training and Mentoring
- Customer Service
- Product Knowledge Management
- Process and Procedure Development
Timeline
Key Holder Leader
Bath & Body Works, Limited Brands
10.2021 - Current
Bachelor of Science - Business Administration
Florida Southern College
Associate of Arts - Liberal Arts And General Studies
Polk State College
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