CELESTE PEREZ
Donna,TX
Summary
Delivered exceptional customer service by leveraging strong oral and written communication skills, active listening, and analytical problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Maximus
04.2024 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Handled sensitive information discreetly, maintaining strict confidentiality protocols at all times.
Call Representative
Teleperformance
06.2019 - 08.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
- Educated customers about billing, payment processing and support policies and procedures.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer requests for products, services and company information.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Cashier
Dollar General
02.2018 - 06.2019
- Counted cash in the register drawer at the beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
Nursing Assistant
Valley Grande Manor
01.2017 - 01.2018
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurse's informed of changes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
High School Diploma - undefined
South West Texas High School
San Marcos, TX03.2016
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Gary Job Corps Center
San Marcos, TX03.2016
Skills
- Assisted customers in resolving complaints effectively
- Processed cash transactions accurately and securely
- Provided support to customers in various inquiries
- Facilitated problem-solving for customer issues
- Maintained privacy and confidentiality of customer information
- Demonstrated proficiency in computer applications
- Reacted promptly to emergency situations
- Organized product displays for optimal presentation
- Operated cash register with efficiency
Timeline
Customer Care Representative
Maximus
04.2024 - Current
Call Representative
Teleperformance
06.2019 - 08.2020
Cashier
Dollar General
02.2018 - 06.2019
Nursing Assistant
Valley Grande Manor
01.2017 - 01.2018
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Gary Job Corps Center
High School Diploma - undefined
South West Texas High School